Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joyce Gadson

Deltona

Summary

Dedicated and energetic health and wellness professional self starter with a proven track record at Independent Health Care Plan, adept at service coordination and advocacy. Skilled in building relationships and providing exceptional customer service, I excel in empowering clients through goal setting and effective communication, ensuring access to vital resources and improving overall well-being.

Committed, passionate, and motivated.



Overview

10
10
years of professional experience
1
1
Certification

Work History

Outreach and Network

B and B Cleaning Service (...and More)
05.2021 - Current
  • Connected Business services to customers. Commercial and Residential.
  • Built trust with customers.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Developed and maintained courteous and effective working relationships.
  • Strengthened communication skills through regular interactions with others.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Paid attention to detail while completing assignments.

Community Health Worker/CHWC

Independent Health Care Plan (icare)
03.2020 - 03.2021
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Worked directly with patient treatment teams and participated in care coordination procedures.
  • Managed enrollment, transportation, and paperwork for individuals to take advantage of community resources.
  • Provided ongoing support for clients managing chronic conditions, contributing to better self-management and reduced complications.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Performed non-clinical counseling for patients on health-related topics and lifestyle changes for improved well-being.
  • Collaborated with external organizations to coordinate health and social services.
  • Accompanied clients to scheduled health appointments or referral sites.
  • Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
  • Participated in health promotion campaigns to raise awareness of health issues.
  • Collaborated with local organizations to expand health services and resources.
  • Attended health fairs and screenings, increasing early detection of chronic conditions and connecting individuals with treatment options.
  • Delivered culturally sensitive health education, addressing barriers to healthcare access and promoting inclusivity in health initiatives.
  • Enhanced access to mental health services by establishing community-based mental health outreach program.
  • Collaborated with public health officials to develop emergency response plans for public health crises.
  • Streamlined referral processes to community resources, reducing wait times for clients in need of specialized services.
  • Helped vulnerable individuals navigate complex healthcare system.
  • Monitored and documented participants' progress toward individualized health goals.
  • Explained required eligibility applications to patients and helped complete applications for services.
  • Developed and maintained relationships with community partners to build program scope.
  • Targeted specific community groups with wellness and disease management information.
  • Counseled patients on health-related topics and lifestyle changes for improved well-being.

Certified Health and Wellness Coach/CSS/CHW

Clarity Health Care
09.2017 - 03.2020
  • Coordinated with other healthcare providers to incorporate multiple aspects of clients' health into wellness plan.
  • Managed client records meticulously, maintaining confidentiality while ensuring easy access to essential information during coaching sessions.
  • Developed care plans and agendas for clients based on individual health concerns and advised on specific diet and exercise plans.
  • Advocated on behalf of clients in various settings, securing necessary resources and services for their success.
  • Enhanced client well-being by providing personalized support and resources tailored to individual needs.
  • Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
  • Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
  • Coordinated with external agencies to establish partnerships for expanded service offerings and collaborative initiatives.
  • Educated clients about available resources within the community, empowering them to make informed decisions about their care plans.
  • Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
  • Liaised with community members, recommending resources and programs.
  • Established trusting relationships with clients, fostering a supportive environment for growth and self improvement.
  • Facilitated goal-setting sessions with clients, helping them identify realistic objectives aligned with their personal values.
  • Supported clients in developing goals and social skills, improving individual wellness and productivity.
  • Maintained up-to-date knowledge on relevant policies, regulations, and best practices through ongoing professional development.
  • Managed caseloads efficiently, ensuring timely follow-up and thorough documentation of all interactions.
  • Collaborated with multidisciplinary teams for comprehensive service delivery and improved client outcomes.
  • Developed effective communication strategies to facilitate understanding between clients and their support networks.
  • Initiated outreach efforts targeting underserved populations, increasing access to vital resources within the community.
  • Assisted in implementation of community support services in alignment with needs.
  • Established networks to increase community awareness of new programs.
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Coordinated with different service providers to meet clients' individual needs.
  • Maintained internal database of service workers, participants, activities and other relevant details.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Kept case files updated, accurate and aligned with requirements.
  • Helped clients navigate social services system and access needed resources.
  • Assisted clients with obtaining housing, employment and support resources.
  • Created educational materials to convey important information to service recipients.
  • Managed cases of clients receiving social or community service support.
  • Facilitated community outreach to expand participation and support.
  • Approached issues proactively to best meet current and future community needs.
  • Cultivated strong network of providers delivering necessary assistance to the community.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.

Licensed In-Person Counselor/Navigator ACA

Adams County Health Dept./Innovative Care
11.2014 - 05.2017


  • Education and Enrollment
  • Community Outreach
  • Planned and Coordinated Community Events.
  • Provided exceptional customer service.

Education

Bachelor of Arts - Theology

Life Christian University
Quincy, IL

Associate of Arts - Theology

Life Christian University
Quincy, IL.
05-2008

Nursing Diploma - Practical Nurse

Practical Nurse
05-2001

Skills

  • Interpersonal and Relationship Building Positive attitude
  • Teamwork and collaboration
  • Service Coordination and Navigation Skills
  • Excellent Customer service
  • Conflict Resolution
  • Flexible and adaptable
  • Advocacy
  • Attention to detail
  • Goal Setting and Planning
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening and Empathy
  • Social Determinants of Health
  • Motivational Interviewing

Certification

  • Certified Health and Wellness Coach
  • Certified Mental First Health Aid
  • Certified Professional Coach
  • Certified Etiquette Consultant
  • Health and Literacy: Hidden Barriers and Practical Strategies
  • Crisis Management

Timeline

Outreach and Network

B and B Cleaning Service (...and More)
05.2021 - Current

Community Health Worker/CHWC

Independent Health Care Plan (icare)
03.2020 - 03.2021

Certified Health and Wellness Coach/CSS/CHW

Clarity Health Care
09.2017 - 03.2020

Licensed In-Person Counselor/Navigator ACA

Adams County Health Dept./Innovative Care
11.2014 - 05.2017

Bachelor of Arts - Theology

Life Christian University

Associate of Arts - Theology

Life Christian University

Nursing Diploma - Practical Nurse

Practical Nurse

Similar Profiles

CREATE PROFILE