Joyce Galarreta
Modesto,CA
Overview
20
20
years of professional experience
Work History
DSP
UNITED CEREBRAL PALSY OF STANISLAUS COUNTY
08.2024 - 08.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
KITCHEN LEAD
OVATIONS FANFARE LP
10.2018 - 07.2024
- Maintained high standards of cleanliness and sanitation by implementing strict kitchen cleaning routines.
- Fostered a positive work environment, promoting teamwork and open communication among kitchen staff.
- Coordinated with front-of-house staff to ensure seamless communication between the kitchen and dining area.
- Implemented health and safety protocols to maintain compliance with local regulations and industry best practices.
- Monitored inventory levels to prevent stock shortages during peak service hours or special events.
- Ensured consistent quality in all dishes served by implementing standardized recipes and portion control measures.
- Mentored junior team members, providing guidance on best practices in cooking techniques, plating, and presentation.
- Collaborated with executive chef on menu development, contributing creative ideas for innovative dishes that drove increased sales revenue.
- Implemented and maintained food safety and sanitation standards to establish safe handling and preparation of food.
- Enhanced customer satisfaction by ensuring timely and accurate order fulfillment.
- Checked and tested foods to verify quality and temperature.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Stocked and rotated food items according to expiration dates.
- Followed food safety practices and sanitation guidelines.
- Monitored food temperature, discarding items not stored correctly.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Maintained composure and work quality while under stress.
- Cleaned and maintained work areas, equipment and utensils.
- Lifted and carried heavy materials.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
- Loaded dishes, glasses and tableware into dishwashing machines.
WOMENS CUSTODIAN
MOUNTAIN WINERY
01.2016 - 12.2017
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Kept building spaces premises clean inside and outside.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
CALL CENTER ASSOCIATE
FRYS ELECTRONIC
03.2011 - 08.2011
- Assisted customers by answering questions and responding to inquiries.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer requests for products, services, and company information.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Analyzed and escalated complaints, issues, and grievances to designated departments for investigation and response.
OFFICE ASSISTANT
PUBLIC SAFETY POLICE DEPARTMENT-nova Youth Program
08.2010 - 09.2010
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Prepared and edited documents to produce precise, accurate and professional communication.
CUSTOMER SERVICE ASSISTANT
STATE OF CA DEPT OF MOTOR VEHICLES- NOVA YOUTH
12.2007 - 03.2008
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Responded proactively and positively to rapid change.
GAME ASSISTANT
PARAMOUNTS GREAT AMERICA
03.2004 - 06.2004
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Education
Associate of Science - CRIMINAL JUSTICE
HEALD COLLEGE
San Jose, CABachelor of Arts - CHILD DEVELOPMENT
CALIFORNIA STATE UNIVERSITY, STANISLAUS
Turlock, CA05.2022
Associate of Arts - CHILD DEVELOPMENT
MODESTO JUNIOR COLLEGE
Modesto, CA05.2019
Associate of Science - CHILD DEVELOPMENT
MODESTO JUNIOR COLLEGE
Modesto, CA05.2019
Associate of Applied Science - CRIMINAL JUSTICE
HEALD COLLEGE
San Jose, CA01.2010
Timeline
DSP
UNITED CEREBRAL PALSY OF STANISLAUS COUNTY
08.2024 - 08.2024
KITCHEN LEAD
OVATIONS FANFARE LP
10.2018 - 07.2024
WOMENS CUSTODIAN
MOUNTAIN WINERY
01.2016 - 12.2017
CALL CENTER ASSOCIATE
FRYS ELECTRONIC
03.2011 - 08.2011
OFFICE ASSISTANT
PUBLIC SAFETY POLICE DEPARTMENT-nova Youth Program
08.2010 - 09.2010
CUSTOMER SERVICE ASSISTANT
STATE OF CA DEPT OF MOTOR VEHICLES- NOVA YOUTH
12.2007 - 03.2008
GAME ASSISTANT
PARAMOUNTS GREAT AMERICA
03.2004 - 06.2004
Associate of Science - CRIMINAL JUSTICE
HEALD COLLEGE
Bachelor of Arts - CHILD DEVELOPMENT
CALIFORNIA STATE UNIVERSITY, STANISLAUS
Associate of Arts - CHILD DEVELOPMENT
MODESTO JUNIOR COLLEGE
Associate of Science - CHILD DEVELOPMENT
MODESTO JUNIOR COLLEGE
Associate of Applied Science - CRIMINAL JUSTICE
HEALD COLLEGE
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