Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Joyce Geathers

Information Receptionist
Decatur,GA

Summary

Professional and industrious motivator bringing exceptional administrative experience. Organizes and manages simultaneous tasks to support customers and accomplish business goals. Organized scheduler well-versed in all aspects of administrative support. Professional and knowledgeable Senior Receptionist knowledgeable in administrative support and customer service offering several years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills. am also capable of offering valuable contributions in all facets of administrative activities derived from a diverse, multi-year background. Recognized for exemplary time management, organization, prioritization and work ethic. Detail-oriented personality with extensive experience in coordinating, planning and managing corporate events, travel and venue accommodations. Proven track record of taking initiative, improving processes and adhering to procedures.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work History

Information Receptionist

Department Of Veteran Affairs
Decatur, GA
03.2017 - Current
  • Operated multi-line telephone system to independently handle over multiple calls each day.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Sorted, received and distributed mail correspondence between departments and personnel.
  • Scheduled office meetings and client appointments for staff teams.
  • Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Interacted with vendors to purchase and set up equipment and services.
  • Answered inquiries and resolved or escalated issues to management personnel for problem resolution.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Education

Associate of Science - Healthcare

University of Phoenix
Tempe, AZ
01.2013 - 01.2015

Skills

Customer and client relations

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Additional Information

Serves as a timekeeper for Time and Leave Units for full and part time professional nurses, practical nurses, nursing assistants, secretarial/clerical staff and volunteer service staff.

  • He/she is responsible for duties that include: a. Maintaining the computerized Enhanced Time and Attendance records by utilizing a certified daily assignment schedule; which requires that each employee's tour of duty and attendance be accurately recorded daily.
  • The incumbent needs to have expert knowledge of Title 38 and General Schedule regulations to ensure that each category of personnel is coded correctly.
  • The incumbent will be responsible for coding of annual and sick leave; leave without pay; absence without leave; non-pay status; Saturday and Sunday premium pay; overtime hours worked and overtime hours not worked; holiday pay; coding of continuation of pay for traumatic injury hours and days; unscheduled hours for part time employees; coding of military leave in hours and days; coding of on-call hours for personnel; compensatory time earned and compensatory time used.
  • He/she must be able to provide explanation for all unusual occurrences such as authorized absence, absence without leave, travel status, traumatic injury, unscheduled duty hours, advanced sick leave or annual leave, etc., and must record through the remarks section of the computerized Enhanced Time and Attendance system; Complete prior pay period exceptions, (greater than), 14 days old.
  • The incumbent will need to use the computerized timekeeping system, VATAS, enters requests for authorization of overtime/compensatory work for employees who perform overtime and compensatory services, including selection of applicable types of time codes and night and evening differential.
  • The incumbent will maintain timekeeping related files/record.

Timeline

Information Receptionist

Department Of Veteran Affairs
03.2017 - Current

Associate of Science - Healthcare

University of Phoenix
01.2013 - 01.2015
Joyce GeathersInformation Receptionist