JOYCE GEATHERS
Healthcare Management
kennesaw,United States
Summary
Information Receptionist with over 7 years of experience in veteran services, excelling in public speaking, community outreach, and military advising. Demonstrated expertise in developing and enforcing SOPs, leading staff trainings, and facilitating workshops, significantly contributing to veteran support programs. Recognized for outstanding contributions with the Community Based Stakeholder Scholarship, continuously striving to enhance veteran resources and services. Implement and monitor Women Veteran Programs, advising leadership on sensitive matters. Develop and enforce SOPs and policies through quarterly staff trainings on various services. Facilitate workshops on employment and Veteran resources, providing necessary guidance. Lead onboarding and training for over 100 employees and volunteers, ensuring retention. Awarded Community Based Stakeholder Scholarship for contributions to veterans. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Friendly Information Receptionist with 7years of experience carrying out clerical and customer service tasks. Detailed and precise when entering medical data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
12
12
years of professional experience
Work History
Information Receptionist
Department of Veteran Affairs
03.2015 - Current
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Compiled information from files and research to satisfy information requests.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Resolved customer problems and complaints.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Organized, maintained and updated information in computer databases.
Assistant Manager
McDonalds
09.2012 - 02.2015
- Research new wholesale food suppliers and negotiate prices
- Calculate future needs in kitchenware and equipment and place orders, as needed
- Manage and store vendors' contracts and invoices
- Coordinate communication between front of the house and back of the house staff
- Prepare shift schedules
- Process payroll for all restaurant staff
- Supervise kitchen and wait staff and provide assistance, as needed
- Keep detailed records of daily, weekly and monthly costs and revenue
- Arrange for new employees' proper onboarding (scheduling trainings and ordering uniforms)
- Monitor compliance with safety and hygiene regulations
- Gather guests' feedback and recommend improvements to our menus.
Education
Own the Moment Trainer -
Center for Women Veteran Training
Timekeeper Training - undefined
VATAS
Bachelor of Science - Healthcare Management
University of Phoenix-Arizona
Phoenix, AZ03.2024
Skills
- Customer Service
- Military Advising
- Veteran Advising
- Public Speaking
- Relationship Building
- Community Outreach
- Information Management
- Filing systems
- Database Administration
- Research proficiency
- Report Preparation
- Basic accounting
- Document Preparation
- Office Administration
- Business Correspondence
- Teamwork and Collaboration
- Multitasking
- Self Motivation
- Conflict Resolution
- Adaptability
- Microsoft Office
- Problem-solving aptitude
- Organizational Skills
- Staff Management
- Customer Complaint Resolution
Additionalinformation - Militaryawards
- Army Achievement Medal
- Army Commendation Medal
- Army Good Conduct Medal
- National Defense Medal
Timeline
Information Receptionist
Department of Veteran Affairs
03.2015 - Current
Assistant Manager
McDonalds
09.2012 - 02.2015
Own the Moment Trainer -
Center for Women Veteran Training
Timekeeper Training - undefined
VATAS
Bachelor of Science - Healthcare Management
University of Phoenix-Arizona
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