Joyce Gendron

• Served as primary point of contact for all interdepartmental inquiries regarding payroll policies and procedures, enhancing communication between teams.
• Assisted employees with resolving any payroll-related issues or concerns in a timely manner, maintaining positive relationships within the organization.
• Managed a team of payroll specialists, ensuring timely and accurate processing for over 2500 employees.
• Assisted with system upgrades and implementation projects by providing valuable input from the perspective of a seasoned payroll professional.
• Developed comprehensive training materials for new hires, contributing to their successful onboarding into the payroll department.
• Reduced payroll discrepancies by conducting thorough audits and implementing corrective actions when necessary.
• Maintained employee confidence by keeping all payroll information strictly confidential while addressing concerns professionally.
• Effectively managed year-end tasks such as W-2 processing and distribution, avoiding delays and errors in reporting employee earnings to taxing authorities.
• Led the transition from manual timesheet entries to an automated timekeeping system, significantly reducing instances of human error in attendance tracking.
• Maintained strict confidentiality of all payroll information and records.
• Monitors employee’s performance daily by recording positive performance & achievements. Observes negative areas that need improvement. Schedule private meetings with suggestions of how to improve or enhance the skill in the problem area.
• Provides Annual, Quarterly, and monthly report requests to various divisions of Accounting/Finance, Tax, Corporate Compliance, AP, and Benefits departments.
• Assist Internal and External Auditor’s during analysis of payroll policy & procedures, review, & walkthrough.
• Apply company level set up in UKG for newly acquired local and state withholding codes.

Assess staff workload and delegates duties evenly across the team during heavy work periods.

• Conducts performance reviews for direct reports.

• Submits new state registration to Equifax (as needed)

• Compiling weekly payroll for Union and Non-Union Employees
• Maintain time and attendance records including time off requests according to company guidelines
• Maintaining payroll information by receiving information, configuring calculations, and entering of data
• Including processing all voluntary deductions, union dues, and benefits which included 401K, medical, dental, vision, legal/short term disability
• Updating payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department and shift transfers
• Prepare necessary reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages
• Determine payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and workers compensation payments
• Balance the payroll accounts by resolving payroll discrepancies
• Prepared payroll related journal entries
• Create and maintain regular preparation of labor and audit reports, bi-weekly, monthly quarterly and annually
• Provide payroll information by answering questions and requests
• Maintain payroll guidelines by writing and updating policies and procedures
• Comply with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
• Maintain employee confidence and protect payroll operations by keeping information confidential
• Administering employee health insurance and 401K plans, including enrollments, changes, and terminations
• Resolving benefits-related problems, and reconciling benefits statements
• Assisting with new employee hiring and interview processes
• Assisting with the performance review and termination processes
• Reason for leaving employment Reorganization Paylocity

• Compiling bi-weekly payroll along with calculating time for 40 hourly employees
• Maintaining payroll information by designing systems; directing the collection, calculation, and entering of data
• Updating payroll records by reviewing and approving changes in exemptions, insurance coverage, savings deductions, and job titles, and department transfers
• Prepare necessary reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages
• Determine payroll liabilities by approving the calculation of employee federal and state income and social security taxes, and employer's social security, unemployment, and workers compensation payments
• Balance the payroll accounts by resolving payroll discrepancies
• Provide payroll information by answering questions and requests
• Maintain payroll guidelines by writing and updating policies and procedures
• Comply with federal, state, and local legal requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions
• Maintain employee confidence and protect payroll operations by keeping information confidential
• Answering employee requests and questions
• Arrange travel plans and accommodations for employees through Teplis/Concur software

• Responsible for eight Communities, comprised of Town homes, Condominiums, a Corporate Center, Single Family Homes and Active Adult Communities
• Communicating on a weekly/daily basis with the Board of Directors regarding community concerns and updates, as well as addressing community members concerns via phone and email daily
• Managed Active Adult Community comprises 341 homes
• Supervised employees
• Create multiple board packets for Board Members, for the monthly and annual Association’s meetings
• Complete Managers Report prior to Board meeting and Action List after Board meeting, updating Board members weekly via Management Report
• Responsible for fiscal management, budget creation & adherence, reviewing monthly operating and financial statements and preparing variance reports
• Review historical and projected performance analysis, Reserve Studies
• Determine strategies based on economic market sensitivity and business plan
• Coordinate capital projects and analyze and approve expenses within approved limits
• Negotiate directly with vendors and review contracts for services when necessary
• Conduct weekly inspections of communities noting areas of concern for contractors as well as unit owners’ not in compliance with the Association’s By-Laws
• Responsible for obtaining proposals from contractors and engineers regarding various onsite projects and jobs, and present information to the Board of Directors

• Process payroll for the organization
• Import the payroll from e-time cards to an excel spread sheet via excel If Statements, and then import payroll into ADP for the transmittal of the bi-weekly payroll
• Set up and entered new hire information as well as termed employees
• Responded to wage verifications and garnishments, voluntary contributions such as; medical, dental 401K, 401K loans and other voluntary contributions and deductions
• Responded to state inquiries regarding federal and state taxes and resolved issues of such
• Processed manual checks as needed
• Calculated and verified accrued vacation, sick and holiday time via excel spread sheets using Report Smith and Impromptu
• Verified by V-lookup and If Statements in excel
• Responsible for various reporting for SSA, labor, EOC, Unemployment, and workers comp
• Reason for leaving employment Company acquisition
• Responded to employee inquiries to provide assistance with payroll-related questions.
• Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
• Reviewed time records for 800 employees to verify accuracy of information.
• Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.

• Processed payroll for the organization of both Sales Services and Corporate employees, total of 3000+ employees
• Process payroll for the Canadian organization, total of 200+ employees
• Set up and enter new hires and terminations
• Responded to wage verifications and garnishments, voluntary contributions such as medical, dental, 401K and other voluntary contributions and deductions
• Responded to state inquiries regarding federal and state taxes and resolved issues of such
• Transmitted payroll to ADP on a bi-weekly basis and downloaded files from ADP to files
• Verified employment and I9’s for new employees
• Communicated daily with Field Representatives regarding employees and payroll related issues
• Reason for leaving employment Company acquisition
• Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
• Managed year-end processes including W-2 distribution, ensuring timely delivery to employees and compliance with IRS guidelines.