Joyce Githinji
Cartersville,VA
Summary
Versatile and results-oriented professional with experience at Shaw Floors, adept in machinery operation and demonstrating a strong work ethic. Excelled in enhancing production efficiency and safety, while also improving customer satisfaction at Airtel through effective communication and problem-solving. Skilled in attention to detail and teamwork, significantly contributing to project success and operational improvements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Machine Operator
Shaw Floors
03.2013 - 11.2022
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
- Set up and ran machinery to produce exceptional products for industrial needs.
- Collaborated with team members to optimize production processes and improve overall performance.
Fabric Cutter
Fabric.com Inc.
02.2012 - 02.2013
- Supported sustainability initiatives by recycling fabric scraps for use in future projects or charitable donations.
- Read factory ticket information to drive accurate execution of customer expectations.
- Checked tools and machinery functionality to maintain overall safety.
- Improved fabric cutting efficiency by implementing lean manufacturing techniques and time-saving strategies.
Customer Care Representative
Airtel
04.2009 - 10.2011
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
- Worked with dissatisfied customers and managed to come up with solutions for their queries
Education
BBA - Information Technology Management
Western Governors University
Salt Lake City, UT05-2025
Associate of Applied Science - Community Development & Project Management
Association Of Business Managers & Administrators
London ,UK08-2010
High School Diploma -
GATANGA GIRLS HIGH SCHOOL
KENYA12-2005
Skills
- Strong work ethic
- Good communication
- Attention to detail
- Machinery operation
- Team player
- Critical thinking
- Problem solving
Certification
WGU Certificate: Information Technology Management
Description:
Recipients of the Information Technology Management Certificate from Western Governors University have demonstrated competence in information systems, networking, database management, project management, and ethical use of technology in business.Recipients of the Information Technology Management Certificate from Western Governors University have demonstrated competence in information systems, networking, database management, project management, and ethical use of technology in business.
Awarded to Joyce W Githinji (jgithin@wgu.edu jgithin@wgu.edu )
Issued on Dec 18, 2024 at 2:00 AMIssued on: Dec 18, 2024 at 2:00 AM
Achievement type: Certificate
https://api.badgr.io/public/assertions/cfrUvOBtTiu6enpPnukXUQ?identity__email=jgithin%40wgu.edu
WGU Certificate: Strategic Thinking and Innovation
Description:
Recipients of the Strategic Thinking and Innovation Certificate from Western Governors University have built and demonstrated competence in mental agility, novel and adaptive thinking, organizational skills, problem solving, and team leadership.Recipients of the Strategic Thinking and Innovation Certificate from Western Governors University have built and demonstrated competence in mental agility, novel and adaptive thinking, organizational skills, problem solving, and team leadership.
Awarded to Joyce W Githinji (jgithin@wgu.edu jgithin@wgu.edu )
Issued on May 27, 2024 at 2:00 AMIssued on: May 27, 2024 at 2:00 AM
Achievement type: Certificate
https://api.badgr.io/public/assertions/OMFg55iLQN-81yKkEcpmqQ?identity__email=jgithin%40wgu.edu
Languages
English
Native or Bilingual
Swahili
Native or Bilingual
Timeline
Machine Operator
Shaw Floors
03.2013 - 11.2022
Fabric Cutter
Fabric.com Inc.
02.2012 - 02.2013
Customer Care Representative
Airtel
04.2009 - 10.2011
BBA - Information Technology Management
Western Governors University
Associate of Applied Science - Community Development & Project Management
Association Of Business Managers & Administrators
High School Diploma -
GATANGA GIRLS HIGH SCHOOL
Similar Profiles
Minton SergentMinton Sergent
Diesel Mechanic at Shaw FloorsDiesel Mechanic at Shaw Floors
Bonnie BaileyBonnie Bailey
Quality Control Technician at Shaw FloorsQuality Control Technician at Shaw Floors
Jesus CervantesJesus Cervantes
Compounder at Shaw FloorsCompounder at Shaw Floors