Joyce Gonzalez
Deltona,FL
Summary
Professional mail operations expert with significant experience in postal services management and logistics. Strong focus on team collaboration and driving results, ensuring smooth operations and adaptability to changing needs. Possesses critical skills in route planning, customer service, and regulatory compliance. Known for reliable leadership and effective communication. My expertise in postal regulations and knack for leadership have driven substantial improvements in service delivery and customer satisfaction.
Overview
19
19
years of professional experience
Work History
Postmaster
USPS
08.2019 - 06.2024
- Conducted periodic audits of financial records to maintain accuracy, transparency, and adherence to budgetary guidelines.
- Ensured compliance with USPS regulations by regularly reviewing policies and procedures, maintaining up-to-date knowledge on relevant changes.
- Maintained a clean and organized post office environment, ensuring smooth daily operations and optimal working conditions for employees.
- Developed strong relationships with local businesses, promoting postal services and generating revenue growth.
- Streamlined postal operations for increased productivity through effective staff training and resource allocation.
- Monitored inventory levels to ensure adequate supplies were available for daily operations while minimizing waste from overstocking items.
- Oversaw the successful integration of new technology into daily routines, increasing efficiency and accuracy of mail processing.
Head Cashier
The Home Depot Store
08.2013 - 03.2017
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Educated employees on register use, merchandising, and customer service.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Ensured accuracy in cash handling, minimizing discrepancies and maintaining balanced registers.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
Marketing Assistant
Sol Melia Vacation Club
04.2005 - 02.2007
- Researched and evaluated potential new markets and products.
- Used various market research tools and techniques to gather, analyze and interpret data.
- Tracked key performance indicators to measure success of campaigns.
- Created engaging content for Pinterest, Facebook, and Instagram.
- Strengthened brand identity with consistent messaging across various platforms including print, digital, and social media channels.
- Generated reports to support development and implementation of marketing plans.
Education
High School Diploma -
Liceo Hispanoamericano
Puerto Rico01-1999
Skills
- Safety procedures
- Postal regulations
- Deadline oriented
- Route planning
- Employee training
- Customer-oriented
- Workload management
- Environmental awareness
- Security protocols
- Vehicle maintenance
- Mail sorting
- Policy compliance
- Delivery coordination
- Logistics management
- Postal product pricing
- Mail distribution
- Labor relations
- Postal equipment
- Distributing mail
- Incoming mail procedures
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Leadership skills
- Multitasking
- Multitasking Abilities
- Attention to detail
- Problem-solving abilities
- Employee management
- Staff scheduling
- Data analysis
- Administrative tasks
Accomplishments
- Supervised team of 10-20 staff members.
- Achieved great results through effectively helping with other offices with high volume and short staff in high season.
Languages
Spanish
Native or Bilingual
Timeline
Postmaster
USPS
08.2019 - 06.2024
Head Cashier
The Home Depot Store
08.2013 - 03.2017
Marketing Assistant
Sol Melia Vacation Club
04.2005 - 02.2007
High School Diploma -
Liceo Hispanoamericano