Joyce Green MBA/ACSM
Marietta,GA
Summary
Results-driven Agile and Product Leader with over a decade of experience spearheading Agile transformations and product strategies across financial services and technology. Certified Scrum Master (ACM), with specialized certifications in AI for Scrum Master and AI for Product Owners. Skilled in Agile Manifesto, DevOps methodologies, and CI/CD pipeline optimization, with a proven record of improving velocity, reducing cycle times, and increasing organizational agility. Adept at coaching Agile teams and mentoring Scrum Masters to deliver high-value products while aligning business OKRs with outcomes. Recognized for building cross-functional collaboration, mitigating risks, and embedding continuous improvement for measurable results
Overview
20
20
years of professional experience
Work History
Sr Scrum Master/VP Agility Lead
JP Morgan Chase
05.2023 - 07.2025
- Improved team velocity by 15% over six months through trend analysis and sprint planning coaching.
- Resolved process bottlenecks using cycle time metrics, reducing average delivery time by 20%.
- Coached three Agile teams in Scrum and Lean-Agile practices, reducing waste, boosting delivery speed, and enhancing maturity.
- Defined Definition of Ready/Done, improving backlog refinement and achieving 95% sprint goal completion.
- Facilitated cross-functional collaboration and CI/CD streamlining, cutting deployment time by 20%.
- Managed blockers and dependencies, reducing delivery delays by 30%.
- Tracked Agile metrics and led continuous improvement initiatives, increasing throughput by 20%.
- Conducted retrospectives generating 10+ action items with 70% implementation, reducing bug reports by 15%.
- Led quarterly planning sessions to align teams with business objectives.
- Mentored teams in Agile principles, improving performance and delivery timelines.
Sr Scrum Master
Fidelity Investments
01.2022 - 02.2023
- Eliminated impediments and coached teams on Agile, boosting sprint completion by 30%.
- Led Agile ceremonies (Sprint Planning, Retrospectives, Daily Stand-ups, Sprint Reviews), standardizing practices and increasing velocity by 20%.
- Coordinated with Scrum Masters to resolve cross-team dependencies, cutting delays by 25%.
- Delivered Agile performance reports for 4 teams, enabling strategic planning and optimized resource allocation.
- Collaborated with cross-functional Scrum teams to identify and eliminate inefficiencies, boosting velocity by 20%.
- Conducted Agility Health assessments, improving team maturity scores by 30%.
- Contributed to Scrum Master Community of Practice, mentoring peers and sharing best practices.
Sr Scrum Master
Q2 Solutions
09.2015 - 01.2022
- Facilitated daily stand-ups and removed impediments for 3 concurrent teams, boosting sprint focus by 25%.
- Coached Agile teams and Product Owners, improving collaboration and product quality by 15%.
- Led continuous improvement initiatives and integrated feedback, increasing customer satisfaction by 20%.
- Organized 10+ team-building and development sessions, boosting engagement scores by 18%.
- Mitigated risks through timely escalations and proactive issue resolution, reducing delays by 30% across multiple teams.
- Drove continuous improvement by embedding proactive problem-solving and customer feedback systems, resulting in a 20% velocity increase.
Scrum Master
Intellinet Corporation
04.2015 - 08.2015
- Mentored 2 Agile teams on Scrum, improving planning and retrospectives by 20%.
- Facilitated weekly backlog refinement with Product Owners, improving delivery by 25%.
- Eliminated team impediments, reducing cycle time by 22% and increasing delivery speed.
Project Manager / Agile Scrum Master
Primus Software Corporation
04.2014 - 12.2014
- Managed 2 Scrum teams (20 members) and aligned with stakeholders to deliver key features
- Facilitated Scrum events, achieving 90%+ sprint goal completion
- Monitored progress, mitigated barriers and improving delivery predictability
Scrum Master
GREENWAY MEDICAL INC
05.2013 - 01.2014
- Facilitated Scrum events for two Agile teams, ensuring alignment and sprint goal delivery
- Monitored and escalated impediments, resolving blockers and improving velocity by 25%
Project Manager / Scrum Master
Comforce Info Technologies, Inc.
07.2012 - 02.2013
- Facilitated sprint events for 30+ distributed team members, boosting collaboration
- Partnered with Product and teams to prioritize backlogs for 3 products, improving delivery focus
Business Analyst/Tester
Aarons Inc.
11.2007 - 03.2010
- Engaged stakeholders and SMEs to refine requirements and define system objectives
- Facilitated JAD sessions, capturing enhancement ideas and aligning strategic growth initiatives
- Led workgroup sessions that aligned business managers on requirements and solutions, enabling project approval
- Conducted UAT for a new application, resulting in a 25% reduction in post-release defects by uncovering 15+ critical bugs
IT Report Business Analyst
BB&T
09.2007 - 11.2007
- Analyzed, customized business reports for executive use by collaborating with business units and QA teams to ensure accuracy and formatting
IT Financial Analyst
Turner Broadcasting System
05.2007 - 08.2007
- Gathered and documented reporting requirements from business units and analyzed discrepancies between GI reports and system journal entries
Business Analyst/Tester
SunTrust Banks
10.2005 - 03.2007
- Collaborated with cross-functional teams and stakeholders to define features and technical user stories in support of Agile software development
- Planned and executed software testing; logged, executed, tracked, and verified defect fixes
- Perform different types of testing for a web-based application including functional, regression, system boundary and Adhoc
- Run SQL to validate requirements
Education
MBA - Finance
Hawaii Pacific University
Honolulu, HI05-2004
Bachelor of Science - Accounting
Catholic University
Nairobi10-2001
Skills
Copilot, LLM, Jira Align, Jira, LLM, Share Point, Power BI, Microsoft Office, SQLSQL Server Management Studio (2012), Flow Metrics, HP ALM, Lawson, TFS, Microsoft Office
Accomplishments
Provided hands-on Scrum coaching and quality leadership , guiding teams to adopt thorough unit testing practices that reduced UAT defects by 30% and enhanced overall delivery confidence.
Skills Summary
Agile and Scrum Expertise, Leadership and Team Enablement, Metrics and Delivery Excellence, Technical and Tool Proficiency, Agile Coach, Agile Transformation, Sprint Execution, Backlog Management, Quality Assurance, Conflict Management, Continuous Improvement
Affiliations
- International Institute of Business Analysis (IIBA) –Greater Atlanta Chapter
- AQAA – Atlanta Quality Assurance Association
Certifications
- Advanced Certified Scrum Master (A-CSM) | Certified Scrum Master (CSM) | Certified Scrum Product Owner (CSPO)
- AI for Product Owners| AI for Scrum Masters
- AWS Certified Cloud Practitioner | Certified AgilityHealth® Facilitator (AHF) | Registered Scrum@Scale Practitioner
- Lean Six Sigma Yellow Belt | Project Management Certificate | Agile with Atlassian Jira
Timeline
Sr Scrum Master/VP Agility Lead
JP Morgan Chase
05.2023 - 07.2025
Sr Scrum Master
Fidelity Investments
01.2022 - 02.2023
Sr Scrum Master
Q2 Solutions
09.2015 - 01.2022
Scrum Master
Intellinet Corporation
04.2015 - 08.2015
Project Manager / Agile Scrum Master
Primus Software Corporation
04.2014 - 12.2014
Scrum Master
GREENWAY MEDICAL INC
05.2013 - 01.2014
Project Manager / Scrum Master
Comforce Info Technologies, Inc.
07.2012 - 02.2013
Business Analyst/Tester
Aarons Inc.
11.2007 - 03.2010
IT Report Business Analyst
BB&T
09.2007 - 11.2007
IT Financial Analyst
Turner Broadcasting System
05.2007 - 08.2007
Business Analyst/Tester
SunTrust Banks
10.2005 - 03.2007
MBA - Finance
Hawaii Pacific University
Bachelor of Science - Accounting
Catholic University