Joyce Greuter
Grand Island,NE
Summary
Dynamic and detail-oriented professional with extensive experience in healthcare and customer service, notably at CHI Family Medicine. Proven ability in appointment scheduling and data entry, enhancing patient satisfaction through effective communication and organization. Skilled in managing sensitive information while maintaining confidentiality, contributing to streamlined office operations and improved patient care.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
9
9
years of professional experience
Work History
Receptionist
Parks Veterinary
11.2024 - 03.2025
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Phlebotomist
Limitless Male Clinic
04.2024 - 07.2024
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Room Patients, get vitals, input information for the provider,
Ammo Inspector
Hornady
08.2023 - 03.2024
- Inspect the ammo for imperfections and blemishes
- Make sure all of order numbers and product numbers match
- Pack the ammo in the correct boxes with the right shipping label.
- Run the label machines to label the ammo boxes
- Print labels for the label machines
- Keep track of how many boxes of ammo I get through in a night
Medical Staff Assistant
CHI Family Medicine
03.2022 - 07.2023
- Increased accuracy of patient records by implementing a thorough verification process for all incoming documentation.
- Ensured seamless coordination of care with timely processing of physician orders, lab results, and diagnostic reports.
- Reduced patient wait times with efficient appointment scheduling, optimizing daily workflow for medical staff.
- Contributed to positive patient experiences by providing empathetic assistance with appointment scheduling, billing inquiries, and general information requests.
- Managed sensitive patient data securely while adhering to strict confidentiality guidelines established under HIPAA regulations.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Prepared patient charts by gathering and organizing medical records ahead of appointments.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Prepared and processed patient referrals and transfer requests.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Received and routed laboratory results to correct clinical staff members.
Nursing Assistant/medication Aide
Tiffany Square Care Center
12.2015 - 03.2022
- Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
- Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Documented care actions by completing records and logs in medical software system.
- Skillfully operated medical equipment, such as glucose monitors and blood pressure cuffs, ensuring accurate data collection for informed decision-making by healthcare providers.
- Enhanced patient care by effectively monitoring vital signs and accurately documenting medical information.
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Observed or examined patients to detect symptoms that required medical attention such as bruises or open wounds.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Participated in regular staff meetings to discuss emerging issues within the unit, contributing ideas for quality improvement initiatives.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Coordinated with dietary staff to ensure patient nutritional needs were met, promoting overall health.
- Administered medications according to prescribed schedules, contributing to effective treatment outcomes.
- Supported end-of-life care, offering emotional support to patients and families during difficult times.
- Monitored vital signs for changes in patient health, providing timely updates to nursing staff.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Education
General
Saint Paul Public School
Saint Paul, NE05-2009
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Scheduling
- Greeting and seating clients
- Office administration
- Administrative support
- Multi-line telephone operation
- Clerical support
- Information protection
Timeline
Receptionist
Parks Veterinary
11.2024 - 03.2025
Phlebotomist
Limitless Male Clinic
04.2024 - 07.2024
Ammo Inspector
Hornady
08.2023 - 03.2024
Medical Staff Assistant
CHI Family Medicine
03.2022 - 07.2023
Nursing Assistant/medication Aide
Tiffany Square Care Center
12.2015 - 03.2022
General
Saint Paul Public School
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