Joyce Guerrero

Referred and screened patients to make best use of resources, triage staff and serve community members.

• Completed clerical duties and tasks for clinic administration.
• Coordinated patient scheduling, check-in, check-out. Collected co-pays.
• Checked patient insurance, demographic and health history to keep information current.
• Verified that all patients demographic information were correct
• Used EHR/EMR programs to schedule patients for their routine therapy.
• Helped patients complete necessary medical forms and documentation.
• Maintained current accurate medical records for patients.
• Organized paperwork such as charts, reports for office and patient needs.
• Kept waiting room neat, kept all reading materials updated and neat. Removed trash and kept area sanitized.
• Transcribed phone messages and relayed to appropriate personnel.
• Managed multi-line phone system and pleasantly greeted patients.
• Adhered to strict HIPAA guidelines to protect patient privacy.
• Supported office staff and operational requirements with administrative tasks.
• Managed over 40 patients on daily basis

• During one month of three month probationary period I:
• Overlooked residences weekly menus
• Transferred what was written and allowed by their dietitian's onto their tray tickets which would go to cooks preparing meals for residences
• Answer calls from residences if no tray was sent up or wanted something special from kitchen
• Go on Gerimenu App and check if their diet allowed it
• Pull tickets when resident passed or was discharged
• Change room number on residence's tray ticket if moved to another room.
• Managed over 150 residents
• Demonstrated respect, friendliness and willingness to help wherever needed
• Exceeded goals through effective task prioritization and great work ethic
• Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately
• Developed and maintained courteous and effective working relationships
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
• Offered friendly and efficient service to customers, handled challenging situations with ease

• Scheduled time and exams for patients
• Enter information into system for appointment scheduling, rescheduling and cancellation
• Handle billing requests, communicate preparations and handle call backs
• Perform variety of other clerical tasks
• Place calls to physician for patients expressing complexity with scheduling
• Identify patients with particular needs and solve problems accordingly
• Answer incoming calls in polite and expert manner
• Update account information at point of scheduling
• Fax and scan documents
• Verify insurance and collected co-payments via cash, credit, or check
• Sterilized Medical instruments
• Developed x-rays
• Prepared examination rooms
• Maintained neat and friendly front office decor
• Updated all reading materials
• Managed 20 patients per day
• Completed clerical duties and tasks for clinic administration.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.

• Opened office and checked for incoming lab reports from Quest or Bio-Ref
• Checked messages Handled incoming/outgoing calls
• Scheduled appointments
• Pulled out charts for incoming patients
• Handed forms to be filled out by new patients as well as helping them with any questions
• Verified Insurances and collected co-payments via cash, credit, or check
• Updated any information regarding change of address and insurance information.
• Managed 15-20 patients per day
• Responded to inquiries from callers seeking information.
• Interacted with patients by phone, email or in-person to provide information.
• Provided clerical support, addressing routine and special requirements.
• Increased productivity by cleaning and organizing supplies.
• Greeted patients upon arrival, offered assistance and answered questions to build rapport and retention.
• Called Labs to pick-up specimens
• Called patients with results from labs
• Completed clerical duties and tasks for clinic administration.

• Checked Messages
• Pulled out charts for the day
• Handled incoming/outgoing calls
• Greeted patients
• Checked that all information was correct on forms
• Checked and updated any new insurances or change of address
• Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Created new patient charts
• Optimized patients' satisfaction, provider time and treatment room utilization by scheduling appointments in person or by telephone.
• Posted payments and charges to patient accounts.
• Facilitated patient flow by notifying provider of patients' arrival, being aware of delays and communicating with patients and clinical staff.
• Verified patient information by interviewing patient, recording medical history and confirming purpose of visit.