Joyce Harding
Lake Odessa,MI
Summary
Detail-oriented Nursing Technician with strong therapeutic communication and patient advocacy skills. Proven ability to collaborate with multidisciplinary teams to enhance patient care and outcomes.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Nursing Technician
Corewell Health
Grand Rapids, MI
01.2022 - Current
- Assisted in patient care procedures, ensuring adherence to safety protocols and enhancing patient comfort.
- Monitored vital signs and reported changes to nursing staff, contributing to timely interventions.
- Maintained accurate patient records using electronic health record systems, specifically Epic, ensuring compliance with healthcare regulations.
- Collaborated with multidisciplinary teams to implement care plans, improving overall patient outcomes.
- Executed neonatal screenings, including pulse oximetry for Critical Congenital Heart Disease (CCHD), performing heel sticks and collecting high-quality blood spot specimens for PKU and other genetic disorder testing, and Automated Auditory Brainstem Response testing for hearing acuity.
- Executed clinical lab collections for neonatal patients, strictly adhering to sterile techniques and safety protocols to minimize risk and distress.
- Utilized advanced therapeutic communication techniques to de-escalate high stress situations and provide emotional stabilization for patients and their families.
- Trained new nursing support staff on protocols and best practices, fostering a culture of continuous learning and support.
Bank Teller
Independent Bank
Saranac, MI
02.2021 - 12.2021
- Processed customer transactions efficiently and accurately using electronic banking systems.
- Assisted customers with account inquiries, ensuring a high level of satisfaction and service quality.
- Maintained cash drawer integrity through meticulous balancing and reconciliation practices.
- Trained new staff on operational procedures and customer service standards to enhance team performance.
- Managed complex customer issues, providing effective solutions that retained client trust and loyalty.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
Crew Trainer
McDonalds
Lowell, MI
08.2018 - 09.2019
- Trained new crew members on operational procedures and company standards.
- Ensured compliance with food safety regulations and quality standards.
- Coordinated shift schedules to optimize labor efficiency and service delivery.
- Mentored team members, fostering a collaborative work environment.
- Monitored service speed and accuracy, providing feedback for continuous improvement.
- Assisted management in inventory control and stock management practices.
- Conducted regular evaluations of team performance to identify areas for development.
- Taught new team members correct procedures for all areas of operations.
Education
High School Diploma -
Saranac Jr./Sr High School
Saranac, MINursing
Montcalm Community College
Sydney, MI12-2026
Skills
- Attention to detail
- Therapeutic communication
- Professional communication and collaboration
- Time management
- Adaptive problem-solving
- Patient advocacy
- Quick Learner
- Leadership qualities
- Critical thinking
Accomplishments
- Member of the National Student Nurse's Association
- Member of Phi Theta Kappa
Certification
BLS CPR Certified
Timeline
Nursing Technician
Corewell Health
01.2022 - Current
Bank Teller
Independent Bank
02.2021 - 12.2021
Crew Trainer
McDonalds
08.2018 - 09.2019
High School Diploma -
Saranac Jr./Sr High School
Nursing
Montcalm Community College