Joyce Hawkins
Glendale Heights,IL
Summary
Dynamic professional with a proven track record in compassionate caregiving and effective time management. Excelled at Martins Big and Tall by fostering employee engagement and achieving strategic goals. Skilled in medication management and patient companionship, demonstrating a strong ability to enhance patient wellbeing and team performance.
Overview
40
40
years of professional experience
Work History
Senior Caregiver
Self
05.2022 - Current
- Offered companionship and kindness to elderly patients.
- Assisted patients with daily living activities, ensuring their safety and wellbeing.
- Assisted in giving meds , making and serving food , companionship,. Took father to all dr appointments. Maintained a clean and healthy home
Sales , Assistanr Manager
Martins Big and Tall
09.1992 - 05.2022
- Accomplished multiple tasks within established timeframes.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Furnishings Manager
Karrols Red Hanger Shop
09.1988 - 09.1992
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
Assistant Mamager
Deb Shops
08.1984 - 09.1988
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
General Studdies
Proviso East High School
Maywood , Il06.1984
Skills
- Emotional Support
- Personal Hygiene Assistance
- Compassionate Care
- Medication Administration
- Housekeeping tasks
- Toileting support
- Light exercise encouragement
- Medication Management
- Mobility support
- Behavior redirection
- Behavioral Management
- Medical appointment coordination
- Transportation Services
- Compassionate Caregiving
- Patient Care
- Dementia Care
- Patient Companionship
- Time Management
Timeline
Senior Caregiver
Self
05.2022 - Current
Sales , Assistanr Manager
Martins Big and Tall
09.1992 - 05.2022
Furnishings Manager
Karrols Red Hanger Shop
09.1988 - 09.1992
Assistant Mamager
Deb Shops
08.1984 - 09.1988
General Studdies
Proviso East High School