Joyce Heath
San Antonio
Summary
Dynamic professional with a proven track record at NISD, adept in classroom management and customer service. Excelled in fostering academic growth and maintaining high store standards at Kilwins Chocolates & Ice Cream. Skilled in relationship building and team leadership, significantly contributing to positive environments and operational success.
Overview
23
23
years of professional experience
Work History
NISD EB Tutor/K-12 Substitute Teacher
NISD
09.2001 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Assisted in development of individualized education plans for students requiring additional support, contributing to their academic success.
Kilwins Store Manager
Kilwins Chocolates & Ice Cream
08.2022 - 10.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Education
Associate Degree in Nursing - Nursing RN
San Antonio College
San Antonio, TX12-1997
Skills
- Classroom management
- Adaptable
- Relationship building and management
- Student tutoring
- Customer service
- Team leadership
- Decision-making
- Time management
Accomplishments
I attended multiple leadership conferences while employed as a Manger at Kilwins.
Timeline
Kilwins Store Manager
Kilwins Chocolates & Ice Cream
08.2022 - 10.2024
NISD EB Tutor/K-12 Substitute Teacher
NISD
09.2001 - Current
Associate Degree in Nursing - Nursing RN
San Antonio College
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