Joyce Henderson
Montgomery,AL
Summary
Accomplished Leasing Consultant with excellent abilities in customer service, telephone etiquette and issue response. Detailed knowledge of Montgomery rental market for properties and impressive financial management skills. Expert user of computer software.
Overview
16
16
years of professional experience
Work History
Customer Service Representative
ASK Telemarketing
01.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Developed customer service policies and procedures to meet and exceed industry service standards
- Investigated and resolved customer inquiries and complaints quickly
Leasing Assistant
Gazebo East Apartments
12.2019 - 01.2022
- Responded to requests and scheduled appointments for property showings.
- Verified tenant incomes and other information before accepting lease applications.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Greeted clients, showed apartments, and prepared leases.
Sales Associate
JCPenney
04.2017 - 07.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Cashier
Sears
10.2010 - 07.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Cashier
Family Dollar
08.2007 - 03.2010
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Certificate - Pharmacy Technology
Virginia College
Montgomery, AL10.2010
High School Diploma -
St Jude Catholic High School
Montgomery, AL05.1978
Skills
- Filing
- Property Tours
- Maintenance Requests
- Vendor Engagement
- Staff Management
- Inventory Accuracy
- Emergency Response
- Cash Management
- Customer Service
- Microsoft Office
Timeline
Customer Service Representative
ASK Telemarketing
01.2022 - Current
Leasing Assistant
Gazebo East Apartments
12.2019 - 01.2022
Sales Associate
JCPenney
04.2017 - 07.2019
Cashier
Sears
10.2010 - 07.2016
Cashier
Family Dollar
08.2007 - 03.2010
Certificate - Pharmacy Technology
Virginia College
High School Diploma -
St Jude Catholic High School
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