Joyce Hernandez
Summary
Dynamic Family Advocate with a proven track record at The Children's Collective Inc., skilled in community resource coordination and effective communication. Successfully empowered families by connecting them to essential services and advocating within the legal system, enhancing their quality of life and fostering strong, trusting relationships through cultural sensitivity and empathy.
Offering compassionate approach with genuine interest in family advocacy, and eager to learn and develop in this environment. Brings strong ability to understand and navigate family dynamics, along with effective communication and conflict resolution skills. Ready to use and develop these skills in Program Coordinator role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Family Advocate
The Children's Collective Inc.
11.2023 - Current
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
- Enhanced family support by conducting thorough assessments and identifying specific needs.
- Built trusting relationships with clients through active listening, empathy, and cultural sensitivity during interactions at work or home visits.
- Connected families with essential services such as housing, healthcare, and education opportunities to improve overall quality of life.
- Advocated for families within the legal system, helping them navigate challenging situations and obtain necessary resources.
- Led educational workshops for parents on topics such as child development and positive discipline techniques to strengthen parent-child relationships.
- Developed strong partnerships with local organizations while actively identifying gaps in services, thereby bridging the resources to meet family needs.
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Documented data and completed accurate updates to case records.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
Education
Master of Arts - Cultural Studies
Pacific Oaks College
Pasadena, CA05-2026
Bachelor of Arts - Human Development/Early Childhood Development
Pacific Oaks College
Pasadena, CA07-2023
Skills
- Community resources
- Multicultural sensitivity
- Effective communication
- Case management
- Family advocacy
- Child development
- Client advocacy
- Community resource coordination
- Family services
- Community referrals
- Family support
- Team collaboration
- Adaptability and flexibility
- Team building
Certification
Community Care Licensing Director.
Infant and Toddler Studies.
Timeline
Family Advocate
The Children's Collective Inc.
11.2023 - Current
Master of Arts - Cultural Studies
Pacific Oaks College
Bachelor of Arts - Human Development/Early Childhood Development
Pacific Oaks College
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