Overview
Work History
Education
Skills
Timeline
OfficeManager
Joyce Hodges

Joyce Hodges

Covington,GA

Overview

38
38
years of professional experience

Work History

Rockdale County School

Janice Stephens
Conyers, GA
07.2012 - 04.2022
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Understood and followed oral and written directions.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Maintained schedule of class assignments to meet deadlines.
  • Delivered products to customer locations on time.
  • Collaborated with others to discuss new opportunities.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Achieved cost-savings by developing functional solutions to problems.

Server Team Lead

Hyatt Regency Suites
Marietta, GA
07.1984 - 04.2021
  • Lead and mentor a team of servers to ensure exceptional customer service and satisfaction.
  • Developed and implemented strategies for training servers on proper food safety, sanitation and customer service techniques.
  • Resolved customer complaints in an efficient, courteous manner while maintaining high standards of quality control.
  • Monitored server performance to ensure compliance with all restaurant policies, procedures, regulations and laws.
  • Conducted weekly staff meetings to review menus, discuss upcoming events, provide feedback on recent events, and address any other issues or concerns.
  • Supervised daily operations such as opening and closing duties, scheduling shifts and assigning tasks to staff members.
  • Ensured that all new employees receive appropriate training prior to working in the dining room.
  • Provided regular feedback to management regarding employee performance reviews and evaluations.
  • Implemented upselling initiatives to maximize sales opportunities with customers.
  • Maintained accurate records of inventory levels for supplies needed by the restaurant's serving staff.
  • Assisted with hiring qualified applicants for open positions within the server team.
  • Facilitated communication between front-of-house staff members and kitchen personnel regarding menu items availability or changes in specials or promotions.
  • Investigated customer complaints about unsatisfactory experiences at the restaurant.
  • Ensured compliance with health department regulations concerning food handling practices.
  • Updated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Provided exceptional service to high volume of daily customers.
  • Priced and ordered food products, kitchen equipment and food service supplies.
  • Instructed new staff members on food handling procedures and service techniques.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Calculated charges, issued table checks and collected payments from customers.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.

Education

GED -

Newton County Hogh
Covington, GA
06.2002

Skills

  • Microsoft Word
  • Verbal Communication
  • Self-Directed
  • Team Building
  • Dietary Restriction Assistance
  • Interpersonal and Written Communication
  • Special Diets
  • Distributing Meals
  • Taste Testing and Recipe Development
  • Floor Scale Operation
  • Written and Verbal Communication
  • Individual Dietary Support
  • Meal Preparation
  • Visual Inspection
  • Patient Observation
  • Program Planning
  • EMR Updating
  • Community Education
  • Standards Compliance
  • Word Processing
  • Observation Reporting
  • Adolescent Nutrition
  • Quantity Estimation
  • Quality Assessment
  • Team Training
  • Innovation and Creativity
  • Food and Nutrition Research
  • Food Service Systems Research
  • Culinary Expertise
  • Gestational Diabetes Diets and Treatment
  • Telephone and E-Mail Communication
  • Decision-Making
  • Adaptability and Flexibility
  • Schedule Coordination
  • Recipe Standardization
  • Personal Assistance
  • Menu Planning
  • Healthy Cuisine
  • [Type] Software Proficiency
  • Organization and Time Management
  • Data Management
  • Friendly, Positive Attitude
  • MS Office
  • Project Planning
  • Customer Relations
  • Problem-Solving
  • Teamwork and Collaboration
  • Organizational Skills
  • Data Entry
  • Remote Office Availability
  • Diet and Activity Discussions

Timeline

Rockdale County School

Janice Stephens
07.2012 - 04.2022

Server Team Lead

Hyatt Regency Suites
07.1984 - 04.2021

GED -

Newton County Hogh

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Joyce Hodges