Joyce Hogan
Blue Ridge
Summary
Driven professional with extensive experience in office and client services management, notably at UF Health Jacksonville. Excelled in organization and time management, enhancing workflow efficiency and client satisfaction. Demonstrated exceptional verbal and written communication, fostering strong relationships and repeat business. Achieved significant process improvements, focusing on results beyond daily tasks.
Overview
25
25
years of professional experience
Work History
Caregiver
Allways Caring
2020.02 - Current
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Occupational Services Manager
The Doctor's Center
2017.11 - 2018.03
- Developed strong relationships with key clients, ensuring long-term partnerships and repeat business opportunities.
- Introduced process improvements that led to faster resolution times for customer issues without sacrificing quality or attention to detail.
- Acted as a liaison between clients and internal teams during project execution phases guaranteeing clear communication lines were open throughout entire project lifecycles.
- Implemented best practices in workflow management to ensure timely completion of tasks without compromising quality or client satisfaction levels.
Office Manager
UF Health Jacksonville
2017.05 - 2017.11
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Provide On Site projects for clients.
- Trained staff
Director of Client Services
Empower Preventive Medicine
2012.11 - 2017.05
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
Office Manager
Alliance Corporate Health Services
2000.02 - 2012.11
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
U.S. Army Medical
San Antonio, TX07.1976
High School Diploma -
Flat Rock High School
Flat Rock, MI06.1975
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Customer/Client relations
- Scheduling appointments
- Data inputting
- Schedule Management
- Mail handling
- Multi-line telephone operation
- Office Management
Timeline
Caregiver
Allways Caring
2020.02 - Current
Occupational Services Manager
The Doctor's Center
2017.11 - 2018.03
Office Manager
UF Health Jacksonville
2017.05 - 2017.11
Director of Client Services
Empower Preventive Medicine
2012.11 - 2017.05
Office Manager
Alliance Corporate Health Services
2000.02 - 2012.11
High School Diploma -
U.S. Army Medical
High School Diploma -
Flat Rock High School
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