Joyce Holly-Jones

The Hearing and Appeals Coordinator assists the Local Agency’s Management Staff in preparing for, facilitating, and presiding over Dispute and Complaint Resolution through Conferences and State Level Hearings facilitated through various vehicles. This position responds to both constituent / client inquiries or requests to appeal, conducts preliminary review of cases to provide resolution at the lowest level possible and works in collaboration with the Program Managers and Supervisors. Additionally, the role of Coordinator may encompass assisting Local Level Fraud Officer as needed during Administrative Disqualification Hearings for alleged intentional program violations for public assistance programs.