Joyce Huang
Philadelphia,PA
Summary
Proven team leader and efficient problem-solver with experience in fast-paced environments at Starbucks and KPOT Korean BBQ and Hotpot. Demonstrated exceptional time management and customer service skills to enhance guest experiences. Skilled in cash handling, team collaboration, and operational efficiency, consistently ensuring customer satisfaction and seamless operations. Outside of the workplace, I exhibit strong leadership skills as the leader of a dance team of 40+ members and as an executive board member for Penn State University's KPMD organization, further showcasing my ability to manage teams, coordinate events, and inspire collaboration
.
Overview
4
4
years of professional experience
Work History
Barista
Mr.Wish
10.2024 - Current
- Prepared and served a variety of bubble teas, smoothies, and specialty beverages according to standardized recipes.
- Delivered excellent customer service by greeting guests, taking accurate orders, and handling special requests.
- Operated POS system to process cash, credit, and digital payments efficiently.
- Ensured cleanliness and organization of the workstation, equipment, and customer areas.
- Maintained inventory by restocking ingredients and supplies during shifts.
- Worked collaboratively with team members to provide a welcoming and efficient environment.
Waitress
KPOT KOREAN BBQ AND HOTPOT
08.2022 - 08.2024
- Provided exceptional customer service in a fast-paced, interactive dining environment.
- Guided guests through menu options, including Korean BBQ and hotpot preparation.
- Took and delivered accurate food and drink orders, ensuring special requests were accommodated.
- Maintained cleanliness and organization of dining areas while assisting with table turnover.
- Processed payments accurately using a POS system and handled cash transactions.
- Collaborated with team members to ensure efficient service during peak hours.
Barista
Starbucks
06.2021 - 08.2022
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Strath Haven High School
Wallingford, PA06.2022
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Cash handling
- Team leadership
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
Barista
Mr.Wish
10.2024 - Current
Waitress
KPOT KOREAN BBQ AND HOTPOT
08.2022 - 08.2024
Barista
Starbucks
06.2021 - 08.2022
Strath Haven High School