Summary
Overview
Work History
Skills
Timeline
Generic

Joyce Hubble

Coeur D Alene,ID

Summary

Experienced administrative professional with a proven track record in operations and compliance across multiple MLS regions. Skilled in managing listings, transactions, and ensuring regulatory adherence using various platforms. Proficient in administrative management, including staff scheduling, supply inventory, and daily office operations. Capable of providing marketing and IT support, creating ads/flyers, coordinating office tours, and offering frontline technical assistance. Experienced in financial and billing administration, handling agent billing, transaction posting, bank statement reconciliation, and preparing agent statements. Recognized for exceptional communication and professionalism in supporting agents, staff, vendors, and clients in a dynamic real estate environment.

Overview

31
31
years of professional experience

Work History

Commissions/Front Desk Administrator

CENTURY 21 Beutler & Associates
05.2019 - Current
  • Oversee real estate operations and compliance across multiple MLS regions (CDA and Spokane), ensuring accuracy in listings, transactions, and regulatory adherence through platforms such as Skyslope, Account Tech, and ShowingTime.
  • Conduct thorough audits of transaction files, process offers efficiently, and manage commission closings with precision.
  • Manage comprehensive administrative tasks, including staff scheduling, onboarding/offboarding, inventory control, and daily office operations to support seamless business functions.
  • Develop and execute marketing initiatives, including ad and flyer creation using Canva, coordination of office tours, and frontline IT support for printers, computers, email, phone setup, and troubleshooting.
  • Maintain data integrity.
  • Administer financial and billing processes, including agent billing management, transaction posting, bank statement reconciliation, ACH/paper check processing, and preparation of agent statements.
  • Provide outstanding agent support, ensuring prompt assistance with onboarding, signage, and general inquiries while maintaining professionalism and responsiveness in a dynamic, fast-paced environment.
  • Foster strong relationships with staff, vendors, and clients by delivering exceptional service and proactive problem-solving.

HR Administrative Assistant

Humanix
04.2019 - 05.2019
  • Provide administrative support by assisting staff, addressing inquiries and concerns, and directing them to the appropriate personnel.
  • Oversee office inventory management, ensuring supplies are stocked and distributed as needed.
  • Handle incoming and outgoing mail, distributing correspondence across departments efficiently.
  • Manage front desk operations, including filing paperwork, organizing documents, and maintaining communication systems.
  • Answer and screen telephone calls, forwarding inquiries to the appropriate individuals.
  • Greet and assist visitors with professionalism, ensuring a welcoming and supportive environment.
  • Respond to basic inquiries and manage mail sorting.
  • Perform document-related tasks such as copying, scanning, and filing.
  • Monitor and replenish office supplies to maintain operational efficiency.
  • Support the onboarding process by assisting with documentation and administrative tasks.

Hotel General Manager

Comfort Inn & Suites/Mainstay Suites
04.2017 - 04.2019
  • Oversee financial performance, managing both revenue generation and cost control to maintain profitability and uphold profit & loss responsibility.
  • Direct and oversee marketing and sales strategies to drive business growth and enhance brand presence.
  • Supervise daily hotel operations, ensuring seamless functionality across all departments.
  • Implement effective planning, delegation, coordination, staffing, and organizational strategies to achieve the company's financial objectives.
  • Make informed decisions that contribute to the hotel's overall success and profitability.
  • Ensure that hotel staff consistently deliver the highest standards of service in a welcoming, professional, and impeccably maintained environment.

Hotel Manager/Regional Director of Operations

Shilo Inns
10.2013 - 04.2017
  • Supervise and manage hotel departments, overseeing daily operations as directed to ensure efficiency and guest satisfaction.
  • Lead the recruitment, training, scheduling, coaching, and development of associates, ensuring compliance with established brand and hotel standards.
  • Oversee department performance to maintain optimal levels of service and hospitality for hotel guests.
  • Assist the General Manager in preparing forecasts and reports, as well as developing, implementing, and monitoring budgets to maximize revenue while controlling expenses.
  • Ensure sufficient staffing and resources are available to provide exceptional customer service.
  • Monitor guest satisfaction scores and brand standards, implementing strategies to enhance overall customer experience.
  • Address and resolve customer complaints proactively, identifying potential issues by reviewing operational processes, business flow, and associate performance.
  • Oversee property accounting functions, including accounts payable and receivable, house bank audits, petty cash management, and tax compliance.
  • Coordinate with the corporate accounting department to oversee payroll functions and ensure adherence to financial policies.
  • Maintain compliance with internal audit standards and regulatory requirements.
  • Collaborate with the sales team to develop and implement strategies aimed at improving occupancy rates and increasing revenue.

Hotel Manager

Shilo Inns
06.2008 - 09.2013
  • Oversee all aspects of hotel operations with a hands-on management approach, ensuring excellence in guest and employee satisfaction, human resources, financial performance, and revenue generation.
  • Drive profitability by optimizing sales strategies and delivering a strong return on investment for property ownership.
  • Hold the property leadership team accountable for executing strategic initiatives while fostering their professional growth and development.
  • Align property objectives with brand goals to enhance positioning and long-term success.
  • Strengthen owner relationships through proactive communication, expectation management, and consistently delivering measurable business results.
  • Ensure compliance with company policies and procedures to maintain operational integrity and uphold brand standards.

Hotel Manager

Westlodge Hospitality
08.1994 - 06.2008
  • Oversee all aspects of hotel operations with a hands-on management approach, ensuring excellence in guest and employee satisfaction, human resources, financial performance, and revenue generation.
  • Drive profitability by optimizing sales strategies and delivering a strong return on investment for property ownership.
  • Hold the property leadership team accountable for executing strategic initiatives while fostering their professional growth and development.
  • Align property objectives with brand goals to enhance positioning and long-term success.
  • Strengthen owner relationships through proactive communication, expectation management, and consistently delivering measurable business results.
  • Ensure compliance with company policies and procedures to maintain operational integrity and uphold brand standards.

Skills

  • Administrative support
    Budgeting
    Customer service
    Data entry
    Email correspondence
    Faxing, Scanning, Copying, Printing
    Microsoft Office, Word, Excel, PowerPoint
    Multiple-line phone system
    Office management
    Onboarding
    Organization
    Payroll & Scheduling
    Problem-solving
    Purchasing & Inventory control
    Recordkeeping and file management
    Staff training & Orientation
    Time management expertise

Timeline

Commissions/Front Desk Administrator

CENTURY 21 Beutler & Associates
05.2019 - Current

HR Administrative Assistant

Humanix
04.2019 - 05.2019

Hotel General Manager

Comfort Inn & Suites/Mainstay Suites
04.2017 - 04.2019

Hotel Manager/Regional Director of Operations

Shilo Inns
10.2013 - 04.2017

Hotel Manager

Shilo Inns
06.2008 - 09.2013

Hotel Manager

Westlodge Hospitality
08.1994 - 06.2008

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