Joyce Hurtado
San Diego ,CA
Summary
Dynamic Brand Ambassador with proven success at Production Plus, enhancing customer engagement through bilingual communication and expert product demonstrations. Achieved a 96% customer satisfaction rate by fostering genuine connections and leveraging influencer marketing strategies to drive sales and brand loyalty. Passionate about delivering exceptional service and impactful brand representation.
Overview
8
8
years of professional experience
Work History
Brand Ambassador/ Promotional Model
Production Plus
01.2025 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Conducted product demonstrations to engage customers.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Brand Ambassador
360 Events and Promotions
05.2017 - Current
- Managed the guest experience from end-to-end through charismatic and friendly communication, achieving a 96% customer satisfaction rate
- Provided recommendations to guests from activities to food options by anticipating and understanding
- Have worked for comic con for recognized company engaging with customers with 200+ giveaways with enthusiastic attitude
Education
Associate Degree - Surgical Technician
North West College
San Diego, CA04.2025
Skills
- Language proficiency in bilingual communication
- Sales representative
- Product demonstration and presentation
- Influencer marketing strategies
- Customer service representative
Timeline
Brand Ambassador/ Promotional Model
Production Plus
01.2025 - Current
Brand Ambassador
360 Events and Promotions
05.2017 - Current
Associate Degree - Surgical Technician
North West College
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