Joyce Hutchinson

Contacting patients insurance for coverage to coordinate delivery of durable medical equipment. Updating reps with the coverage. Ensuring the patient has adequate coverage for the equipment specified by the doctor

Contact patients for measurements for specific durable medical equipment, verifying patients address for delivery of equipment with the understanding of how to use.

Trouble shooting any equipment problems and resolving any issues

Enter data into system for the coordination of tracking delivery of equipment

• Resolved customer inquiries through effective communication and problem-solving skills.
• Collaborated with cross-functional teams to enhance service delivery processes.
• Managed complex customer cases, ensuring timely resolution and high satisfaction rates.
• Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.

Coordinated all patient orders for delivery of durable medical equipment. Handled all recovery of serialized assets and monitored and tracked daily logs for all equipment. Confirmed patient insurance coverage and explained all information to the patient.

• Managed patient records accurately, ensuring compliance with privacy regulations and organizational standards.
• Scheduled patient appointments using advanced scheduling software to enhance operational efficiency.