Joyce Islas
Maricopa,AZ
Summary
Enthusiastic Dual Executive Housekeeping Manager successful working with all hotel departments to facilitate communication, quality and service initiatives. Hardworking and resourceful with strong communication skills and adaptable approach. Background directing 30 housekeepers and maintenance serving guests in room hotel facilities. Knowledgeable and professional familiar with hotel operations, cleaning procedures and health and safety regulations. Skilled Housekeeping Supervisor adept at managing services of dual hotel with high marks for efficiency. Enthusiastic about meeting challenging demands in high-volume environments. Confident leader experienced in janitorial work. Motivates, trains and manages team to meet expectations every day. Knowledgeable about chemical handling, safety and cleaning procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level in all department position. Ready to help team achieve company goals.
Overview
12
12
years of professional experience
Work History
Dual Executive Housekeeping Manager
NCG Hospitality
04.2023 - Current
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Developed and maintained comprehensive inventory system to track equipment and supplies.
- Maintained required records of work hours, budgets and payrolls.
- Recommended or arranged for painting, repair work, renovations and replacement of furnishings and equipment.
- Coordinated with outside vendors to provide supplies and equipment for staff.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Completed financial tasks by estimating costs and preparing and managing budgets.
- Streamlined weekly cleaning schedule for 30 employees
Housekeeping Manager
Crestline Hotels Courtyard Marriott
10.2020 - Current
- Communicated repair needs to maintenance staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Increased employee performance through effective supervision and training.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Managed team productivity and workflow to exceed quality standards.
- Managed staff of 25 housekeepers
Operations Manager
Crestline Hotels Springhill Suites Marriott
01.2019 - 10.2020
- Reduced operational risks while organizing data to forecast performance trends.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled 25 employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked 25 employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Interacted well with customers to build connections and nurture relationships.
- Developed and maintained relationships with external vendors and suppliers.
- Mitigated business risks by working closely with staff members and assessing performance.
- Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
- Developed preventive maintenance schedules to minimize downtime and optimize performance.
- Reported issues to property manager so effective resolutions could be put into place.
- Executed tasks within time and budget constraints.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Performed preventive maintenance and repairs on various types of equipment.
- Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
- Resolved customer complaints in prompt, polite and professional approach.
Housekeeping Manager
Crestline Hotels Springhill Suites Marriott
06.2015 - 01.2019
- Communicated repair needs to maintenance staff.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Increased employee performance through effective supervision and training.
- Drove improvements to workflow and room turnover with hands-on, proactive management style.
- Managed staff of 15 housekeepers.
- Managed laundry sorting, washing, drying, and ironing.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Placed orders for housekeeping supplies and guest toiletries.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
- Managed team productivity and workflow to exceed quality standards.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Evaluated employee performance and developed improvement plans.
- Conducted regular room inspections to verify compliance with housekeeping standards.
Housekeeping Supervisor
Interstate Hotels Springhill Suites Marriott
04.2012 - 06.2015
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Conducted regular audits of public spaces and staff work areas to maximize quality control.
- Selected most suitable cleaning materials for different types of linens, furniture, flooring and surfaces.
- Managed laundry sorting, washing, drying, and ironing.
- Collaborated with management to develop long-term strategies for housekeeping and janitorial department.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Increased employee performance through effective supervision and training.
- Supervised team of 15 housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Skills
- Adaptability
- Customer service focus
- Scheduling proficiency
- Quality assurance
- Facilities Inspection
- Maintenance and Repair Leadership
Timeline
Dual Executive Housekeeping Manager
NCG Hospitality
04.2023 - Current
Housekeeping Manager
Crestline Hotels Courtyard Marriott
10.2020 - Current
Operations Manager
Crestline Hotels Springhill Suites Marriott
01.2019 - 10.2020
Housekeeping Manager
Crestline Hotels Springhill Suites Marriott
06.2015 - 01.2019
Housekeeping Supervisor
Interstate Hotels Springhill Suites Marriott
04.2012 - 06.2015
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