Joyce Ita
Lafayette,USA
Summary
Qualified Financial Analyst with extensive experience in managing office operations, implementing cost-effective strategies and maintaining operational efficiency. Proven leadership, critical thinking, risk and project management abilities gained during my 24 years career at the Central Bank of Kenya (CBK). In my last assignment at the CBK, I supervised smooth day-to-day banking payment services operations which lead to a 20% client base increase.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Office Administrator
ADS Washougal WA USA
11.2025 - 11.2025
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Coordinated office operations, ensuring efficient workflow and resource management.
- Developed communication protocols, improving interdepartmental collaboration and information sharing.
Banking Payment Services Unit Head
Central Bank of Kenya
07.2020 - 07.2022
- Supervised day-to-day operations, working efficiently and productively with all team members
- Managed data accuracy & stakeholders financial reporting
- Collaborated with other units heads to draft budgets & revenue reports highlighting improvement areas
- Nurtured unit teamwork spirit to improve performance using critical brainstorming to break down problems, evaluate solutions and make decisions
- Promoted healthy working environment by strengthening team communication through regular meetings and other interactions
- Managed time efficiently in order to complete all tasks within deadlines.
Risk Management Analyst
KSMS/CBK
04.2014 - 06.2020
- Developed and implemented risk management framework and strategic initiatives to enhance operational efficiency across multiple divisions
- Analyzed market trends, conducted risk assessments and formulated key performance indicators for business units to monitor performance progress and adjust strategies accordingly.
- Spearheaded change management efforts and assisted business units to update business continuity plans aligned to evolving market conditions and internal challenges.
- Assisted in training programs for staff development and performance improvement
- Collaborated with stakeholders to ensure compliance with legal and organization policies; and any other actionable strategies that aligned with corporate culture goals and objectives.
- Fostered cross-functional collaboration through daily incident reporting and monthly incident trends analysis to assess opportunities for improvement and performance excution.
AML/CFT/ Refurbishment Project Coordinator
KSMS/CBK
06.2011 - 03.2014
- Coordinated project schedules, ensuring timely completion of deliverables across multiple teams.
- Supported project managers by maintaining documentation and tracking progress in project management tools.
- Facilitated communication between stakeholders, enhancing collaboration and information flow during project phases.
- Streamlined reporting processes, improving accuracy and reducing turnaround time for status updates.
- Maintained a high level of accuracy in all project documentation, ensuring consistency and clarity throughout the lifecycle of projects.
- Enhanced team communication by organizing and maintaining meeting notes, action items, and followups.
- Maintained a well-organized document repository for easy access to vital information during the lifecycle of projects.
Bank Officer
Central Bank of Kenya
09.1998 - 05.2011
- Bank Insurance Liaison
- Front and Back Office
- Bank Authorized Signatory level B
Education
MBA - Entrepreneurship
Kenya Methodist University
Kenya07-2011
Post Graduate Diploma - Financial Management
Kenya School of Monetary Studies - KSMS/CBK
Kenya05-2002
BA - Economics & Business Administration
Warren Wilson College
Asheville, NC, USA05-1996
Skills
- Leadership and supervision
- Comprehensive financial analysis
- Comprehensive risk assessment
- Compliance assurance
- Budget management
- Revenue forecasting
- Operations management
- Proficient in Microsoft Office applications
- Project coordination
- Report preparation
Certification
- Nurse Assitant Registered (NAR)
- Anti-Money Laundering Officer (CAMO)
- Enterprise Risk Management
- Project Management Professional (PMP)
- Others in banking, customs services and leadership
Timeline
Office Administrator
ADS Washougal WA USA
11.2025 - 11.2025
Banking Payment Services Unit Head
Central Bank of Kenya
07.2020 - 07.2022
Risk Management Analyst
KSMS/CBK
04.2014 - 06.2020
AML/CFT/ Refurbishment Project Coordinator
KSMS/CBK
06.2011 - 03.2014
Bank Officer
Central Bank of Kenya
09.1998 - 05.2011
MBA - Entrepreneurship
Kenya Methodist University
Post Graduate Diploma - Financial Management
Kenya School of Monetary Studies - KSMS/CBK
BA - Economics & Business Administration
Warren Wilson College