Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Joyce Ivey

St. Louis

Summary

Compassionate and dedicated medical professional committed to excellence in all responsibilities, eager to leverage medical education into a fulfilling career within a progressive healthcare facility. Demonstrates exceptional problem-solving abilities and adeptness in data management, ensuring accurate organization and storage of critical information. Recognized as a collaborative team player with keen attention to detail, consistently following directions to achieve optimal outcomes. Authorized to work in the US for any employer, ready to contribute effectively to a dynamic healthcare environment.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Amazon Flex Driver

Amazon.com
03.2022 - 09.2025
  • Delivery driver
  • Loaded and unloaded vehicle
  • Handled packages responsibly, reducing instances of damage or loss during transit.
  • Followed all company policies and procedures, maintaining a strong record of compliance with Flex Driver standards.
  • Increased customer satisfaction with timely deliveries and accurate package handling.
  • Provided exceptional customer service by addressing concerns and answering questions promptly and professionally.

Non-Medical Driver

Nile Ride Corp.
01.2025 - 08.2025
  • Provided exceptional customer service, addressing any concerns or special needs of patients while in transit.
  • Ensured patient safety by adhering to all traffic laws and company policies during transit.
  • Enhanced patient comfort during transport by maintaining a clean and well-organized vehicle.
  • Expanded knowledge of local roadways, enabling faster transportation times even during peak traffic hours.
  • Reduced missed appointments by effectively communicating with patients and medical facilities regarding schedules and changes.

DSP (Direct Support Professional)

Easterseals Midwest
04.2023 - 09.2023


  • Give patients their medication
  • Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
  • Assisted with daily living activities, running errands, and household chores.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Provided compassionate and patient-focused care to cultivate well-being.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.
  • Transported clients to and from medical appointments with safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Recorded status and duties completed in logbooks for management.
  • Completed regular check-ins and progress report for each client.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.

Administrative Assistant/CNA

McClay Senior Care
04.2021 - 08.2022
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Contributed to policy updates, researching regulations to ensure company compliance.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.

CNA - Certified Nursing Assistant

Private Duty In-Home Care
06.2020 - 03.2021
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.

Property Manager

Lumanie D. LLC
12.2018 - 05.2020


  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.

CNA

St. Alexis Hospital
01.2015 - 11.2018
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Developed strong rapport with patients through empathetic listening skills and effective communication techniques that eased anxiety during transitions between facilities.
  • Demonstrated strong clinical skills in various settings, including hospitals, rehabilitation centers, long-term care facilities, and private homes.
  • Exhibited strong organizational skills by efficiently managing workloads in fast-paced environments with minimal supervision.
  • Responded quickly and calmly in emergency situations.
  • Maintained accurate and detailed documentation of patient information, ensuring compliance with facility policies and regulations.

Education

Associate's degree - Pre-Nursing

Missouri Baptist University
St. Louis, MO
09.2025

Diploma - Medical Assisting in Medical

Bryan University
02.2023

Associate Degree - Medical Administration Assistant

Ultimate Medical Academy
Clearwater, FL
04.2018

Skills

  • Experienced delivery driver
  • Respectful communication
  • Safe driving practices
  • Accurate record keeping
  • Punctual and reliable
  • Problem-solving

Certification

Class E Driver Licenses

CNA Certificate

L1MA

Timeline

Non-Medical Driver

Nile Ride Corp.
01.2025 - 08.2025

DSP (Direct Support Professional)

Easterseals Midwest
04.2023 - 09.2023

Amazon Flex Driver

Amazon.com
03.2022 - 09.2025

Administrative Assistant/CNA

McClay Senior Care
04.2021 - 08.2022

CNA - Certified Nursing Assistant

Private Duty In-Home Care
06.2020 - 03.2021

Property Manager

Lumanie D. LLC
12.2018 - 05.2020

CNA

St. Alexis Hospital
01.2015 - 11.2018

Diploma - Medical Assisting in Medical

Bryan University

Associate Degree - Medical Administration Assistant

Ultimate Medical Academy

Associate's degree - Pre-Nursing

Missouri Baptist University

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Joyce Ivey