Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Additional Information
Timeline
OfficeManager
Joyce Jackson

Joyce Jackson

Jack,MS

Summary

Reliable Mail Carrier committed to building positive customer relationships and quickly delivering mail. Well-versed in industry best practices and postal delivery guidelines and protocols. Offering 7 years of carrier experience on high-volume routes. Dedicated Mail Carrier with clean driving record and extensive familiarity with local communities, thoroughfares and streets. Delivered mail and packages to recipients while safely performing job functions and meeting deadlines. Excellent planning and communications skills enabled desired results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service positions. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

13
13
years of professional experience
1
1
Certification

Work History

RCA/Mail Carrier

USPS
01.2019 - Current
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
  • Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
  • Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
  • Observed traffic and safety regulations for safe transport and delivery of mail.
  • Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
  • Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
  • Directly interacted with customers to deliver mail, packages, and ordered goods.
  • Communicated customer complaints, requests, and feedback to company management for swift resolution.
  • Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Loaded and secured items in trucks to avoid damage to parcels during delivery.

Financial Services Sales Representative

Primerica Insurance Agent
04.2018 - Current
  • Provided strategic financial advice to senior management and stakeholders.
  • Devised and implemented controls and procedures to promote financial accuracy.
  • Worked with clients to provide competitive commercial banking solutions and retail financing plans.
  • Advised clients on financial matters and recommended investments.
  • Worked with clients to develop financial planning strategies and solutions through evaluation of finances.
  • Advised clients on favorable investment opportunities to meet established financial goals.
  • Negotiated and managed financial contracts with vendors and suppliers.
  • Delivered guidance on financial regulations and requirements.
  • Monitored changes in financial markets and kept clients informed of latest developments.
  • Developed and delivered financial presentations to drive client engagement.
  • Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
  • Developed and maintained database of financial records for clients.
  • Gained strong leadership skills by managing projects from start to finish
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks
  • Ran errands and provided general office support in a professional environment

Small Business Owner

Jackson Stop &Go Snack Shop
01.2010 - 03.2023
  • Conducted feasibility studies to weigh pros and cons of developing business and ways to achieve success.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Promoted business via social media to generate leads and maximize brand identity.
  • Devised processes to boost long-term business success and increase profit levels.
  • Assisted in recruiting, hiring and training of team members.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Trained new employees on proper protocols and customer service standards.
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interviewed and hired ideal candidates to assist with logistics and tasks of business.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
  • Demonstrated product presentations to prospective customers to showcase features, benefits and value
  • Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices
  • Reported issues to higher management with great detail
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
  • Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths
  • Mitigated business risks by working closely with staff members and assessing performance

Education

GED -

Holmes Community College
Goodman, MS
05.2009

Skills

  • Customer Satisfaction
  • Credit Card Payments
  • Mail-Sorting and Delivery Sequence
  • Device Scanning
  • Client Support
  • Financial Records
  • Materials Storage
  • Documentation and Recordkeeping
  • Public and Media Relations
  • Customer Needs Assessments
  • High-Priority Mail
  • Customer Experience

Accomplishments

  • Supervised team of 25 staff members.
  • Documented and resolved Customers issues which led to Excellent results.
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • IRS Tax Professional 8 YEARS
  • Notary Public Commission [MS] 12 YEARS
  • Licensed Insurance Agent [MS ] 7 YEARS
  • Insurance DIVISION LEADER


Additional Information

I Mrs. Joyce Jackson have the Ability to work hard in any field of work , i love working with Public Customer Service,

My goal is to Bring Complete Satisfaction to any Company i work for,by following Company Policy and Procedures

very dependable Person and Certainly one you can count on.


Timeline

RCA/Mail Carrier

USPS
01.2019 - Current

Financial Services Sales Representative

Primerica Insurance Agent
04.2018 - Current

Small Business Owner

Jackson Stop &Go Snack Shop
01.2010 - 03.2023

GED -

Holmes Community College

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Joyce Jackson