Summary
Overview
Work History
Education
Skills
Timeline
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Joyce Jefferson

Elgin,IL

Summary

Proven track record of enhancing productivity and customer satisfaction at Dovenmuehle Mortgage Inc. through expert problem-solving and team development. Skilled in documentation and multitasking, adept at driving efficient processes and delivering high-quality outcomes. Achieved significant improvements in foreclosure process management, demonstrating strong critical thinking and organizational skills.

Overview

19
19
years of professional experience

Work History

Machine Operator

printpack Inc
Elgin, Illinois
03.2022 - Current
  • Set up and operate machine tools to produce precision parts and instruments.
  • Promoted efficient operation of production processes through careful control system monitoring
  • Monitored process units and quality control testing performance for plant processes and water quality sampling.
  • Adjusted machine settings according to production requirements.
  • Observe machine operations to detect any problems or defects in the finished product.

School Bus Attendant

St Charles Dist 303
Saint Charles, Illinois
08.2015 - 02.2022
  • Greeted students as they boarded the bus and ensured that they were seated properly.
  • Assisted special needs students in boarding and exiting from the bus safely.
  • Accompanied driver and children on bus route to keep students safe and protected.
  • Advised passengers to be seated and orderly while on vehicles.

Foreclosure Specialist

Dovenmuehle Mortgage Inc.
Elgin, Illinois
10.2008 - 02.2014
  • Analyzed and designed strategies to minimize all losses via management of attorney and enhanced better foreclosure processes.
  • Negotiated loan modifications with borrowers to avoid costly foreclosure proceedings.
  • Monitored status of foreclosures through the entire process until completion.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked effectively in team environments to make the workplace more productive.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
  • Scanned and filed forms, reports, correspondence and receipts.

Optician

Wal-Mart Supercenter
Elgin, Illinois
02.2006 - 01.2008
  • Performed basic vision screenings to determine patient's prescription needs.
  • Used hands, heat and tools to bend and shape frames to fit customer's face.
  • Calculated measurements for eyewear using optical measuring devices.
  • Recommended specific lenses, coatings and frames to suit individual client needs.
  • Demonstrated how to insert, remove, and care for contact lenses.
  • Inspected finished eyeglasses to conform to company's quality check process and verified proper fit to customer satisfaction.

Education

High School Diploma -

Larkin High
Elgin, IL
05-2004

Skills

  • Documentation
  • Team development
  • Problem-solving
  • Payment processing
  • Multitasking and organization
  • Microsoft outlook
  • Critical thinking
  • Task prioritization
  • Transaction monitoring
  • Investigation techniques

Timeline

Machine Operator

printpack Inc
03.2022 - Current

School Bus Attendant

St Charles Dist 303
08.2015 - 02.2022

Foreclosure Specialist

Dovenmuehle Mortgage Inc.
10.2008 - 02.2014

Optician

Wal-Mart Supercenter
02.2006 - 01.2008

High School Diploma -

Larkin High

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Joyce Jefferson