Joyce Johnson
Spring,TX
Summary
Experienced Executive with a proven track record of driving efficiency, innovation, and security across corporate and remote offices. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Dynamic Director oversees every facet of production with strong project management and decision-making skills. Brings comprehensive knowledge of [Type] production writing, planning and technical operations. Skilled at coordinating production plans and personnel resources to complete work under tight deadlines. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
18
18
years of professional experience
Work History
Director of IT Consulting
Centre Technologies
07.2021 - Current
Selected Key Achievements
- Partnered with organizational leadership to design and strategically implement the growth/creation of a combined project management/IT services offices
- Grew team from 5 to 39 individuals
- Grew revenue from 1.5 M to 6 M
- Grew project portfolio by 15% year over year, with 700 projects closed in 2023
- Developed all processes, frameworks and organizational structures to deliver on team’s repeatable success and consistent year over year growth
- Built Scorecards to support consistent management and growth for all aspects of the business
- Designed and Implemented Team Culture/Morale Program adopted by all of services
Responsible for strategic leadership of the IT Consulting division as well as day to day operations.
Teams under the IT Consulting umbrella:
- Professional Services inclusive of Technical and Project Management Teams
- Onboarding Team responsible for onboarding of all Centre offerings
- Build Team responsible for all hardware, new user and terminations tickets
- Dedicated customer project teams
PM Manager
Centre Technologies
11.2013 - 07.2021
· Designed and delivered a full project management office
· Created revenue opportunities for project management as anexpected part of all P&L
· Recruited top talent with highest retention rate across the organization
· Managed all project managers, grew team from 3-5
PM Manager
Centre Technologies
09.2017 - 07.2021
- Designed and delivered a full project management office
- Created revenue opportunities for project management as an expected part of all P&L
- Recruited top talent with highest retention rate across the organization
- Managed all project managers, grew team from 3-5
Senior Project Manager
Centre Technologies
02.2017 - 09.2017
- Led individual projects of 1-3 M each, with full portfolio of $6 M
- Built out project processes
Project Manager
Centre Technologies
05.2015 - 02.2017
- Led between 20-30 projects at a time, with a $1 M portfolio
Technical Services Coordinator
Centre Technologies
11.2013 - 05.2015
- Managed resource allocation effectively, ensuring optimal utilization of personnel and equipment for maximum productivity
- Led all projects at Centre from a high level perspective
Manager
Brinker International, LBJ Freeway
07.2006 - 11.2013
Responsible for all day to day operations
- Personnel Management
- Customer Relations
- P&L Management
Education
Bachelor of Science -
Sam Houston State University
01.2005
Skills
- IT Management
- System High Availability
- Project Planning
- Workflow Automation
- SLA & KPI Management
- Server Optimization
- Proactive Monitoring
- Troubleshooting
- Security Awareness Training
- Vendor Collaboration
- Infrastructure Management
- Contract Negotiation
- Disaster Recovery
- Business Continuity Planning
- Business Process Development
- Business Process Optimization
- Individual Mentoring
- Team Mentoring
- Employee Development
- Employee Engagement
- Budget Control
- Project Management
- Business Planning
Timeline
Director of IT Consulting
Centre Technologies
07.2021 - Current
PM Manager
Centre Technologies
09.2017 - 07.2021
Senior Project Manager
Centre Technologies
02.2017 - 09.2017
Project Manager
Centre Technologies
05.2015 - 02.2017
Technical Services Coordinator
Centre Technologies
11.2013 - 05.2015
PM Manager
Centre Technologies
11.2013 - 07.2021
Manager
Brinker International, LBJ Freeway
07.2006 - 11.2013
Bachelor of Science -
Sam Houston State University
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