Joyce Jones

Manager

Channel Control Merchants

Tupelo, MS

09.2007 - 12.2024

Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Organized team activities to build camaraderie and foster pleasant workplace culture.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Assigned tasks to associates to fit skill levels and maximize team performance.
Managed annual budgeting and forecasting, optimizing resource allocation.
Resolved conflicts between employees by providing guidance on company policies and procedures.
Ensured compliance with regulatory requirements and industry standards.
Coached, mentored and trained team members in order to improve their job performance.
Scheduled interviews for potential candidates and conducted reference checks prior to hire.
Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Enhanced customer satisfaction through the development of a customer service excellence program.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Delegated work to staff, setting priorities and goals.
Monitored staff performance and addressed issues.
Led a team of 25 employees, ensuring high productivity and excellent customer service.
Enforced customer service standards and resolved customer problems to uphold quality service.
Trained employees on additional job positions to maintain coverage of roles.
Managed inventory and supplies to ensure materials were available when needed.
Collaborated closely with team members to achieve project objectives and meet deadlines.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Developed and maintained relationships with customers and suppliers through account development.