Joyce Jones
Tupelo,MS
Summary
Dynamic leader with a proven track record at Channel Control Merchants, adept in workforce management and customer service excellence. Spearheaded a team of 25, enhancing productivity and customer satisfaction. Skilled in marketing and team leadership, I excel in driving projects to completion, mentoring employees, and optimizing operational efficiency.
Overview
18
18
years of professional experience
Work History
Manager
Channel Control Merchants
Tupelo, MS
09.2007 - 12.2025
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Ensured compliance with regulatory requirements and industry standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Enhanced customer satisfaction through the development of a customer service excellence program.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Delegated work to staff, setting priorities and goals.
- Monitored staff performance and addressed issues.
- Led a team of 25 employees, ensuring high productivity and excellent customer service.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Retail,English,History,Math,
Memphis Technical High School
05-1972
Skills
- Marketing
- Verbal and written communication
- Workforce management
- Negotiation
- Sales management
- Time management
- Team leadership
- Customer service
- Decision-making
- Employee onboarding
Affiliations
- Family,Traveling.
Timeline
Manager
Channel Control Merchants
09.2007 - 12.2025
Retail,English,History,Math,
Memphis Technical High School
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