Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Kay

Winston-Salem,NC

Summary

Collaborative Cafeteria Manager with 5 years of experience supervising all aspects of food service operations, including equipment preparation, employee supervision and inventory management. Hardworking and responsible individual certified in ServSafe. Expertise in maintaining administrative records and training personnel in operational procedures.

Overview

8
8
years of professional experience

Work History

Manager of School Cafeteria

Winston Salem Forsyth County Schools
Winston Salem, NC
01.2017 - Current
  • Delegated daily staff responsibilities and job duties to improve quality of service, individual accountability and sanitary standards.
  • Inspected kitchen appliances, equipment and work areas to verify functional operation and cleanliness.
  • Conducted counts of ingredients and items in kitchen and storage areas to maintain accurate inventory counts.
  • Motivated staff to perform at peak efficiency and quality.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payment batches and prepared bank deposits.
  • Purchased food and cultivated strong vendor relationships.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Maximized quality assurance by completing frequent line checks.

Animal Foster

Paula's Dpg House
Mansfield, NJ
09.2008 - 04.2021
  • Restrained animals safely during exams and procedures.
  • Educated caregivers and pet owners on animal care, nutrition and disease management.
  • Administered medications to animals in treatment and documented changes in condition.
  • Cared for animals by feeding and bathing, taking dogs for walks, cleaning litter boxes and supervising playtime.
  • Bathed animals and performed related animal grooming and care in preparation for adoption events.
  • Conducted adoption events to place shelter and foster animals into permanent homes.
  • Assessed animal behavior to create online and paper profiles for potential adopters.
  • Kept cages, kennels, play yards and grooming areas neat and clean.
  • Followed specific food and water schedules for different animal species.
  • Monitored animals for behavioral problems and signs of health issues.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Handled administrative work such as answering telephones and scheduling appointments for visits.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.

Customer Service Manager

Walmart
Winston Salem, NC
09.2014 - 12.2016
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Followed through with client requests to resolve problems.
  • Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Monitored customer service operations to assess agent performance and provide feedback.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Executes excellent sales floor merchandising and selling.
  • Replaced merchandise stock throughout check-out lines and end-cap displays.
  • Facilitated cash, check and credit transactions on cash register.
  • Performed carry-out and order preparation for pick-up services by packaging, transporting, and loading customer purchases.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Checked identification for proof-of-age for alcohol and tobacco sales.

Cook

Dowling Food Service
Mansfield, NJ
04.2011 - 05.2014
  • Replenished supplies such as napkins and condiments
  • Maintained composure and work quality while under stress.
  • Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Lifted and carried heavy materials.
  • Adhered to procedures in preparing food items.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Pushed, pulled and transported large loads and objects.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

Cashier

Eckard Drugs
Newton, NJ
09.2021 - 03.2003
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.

Waitress

Eagle's Nest
Sussex , NJ
06.1997 - 06.2000
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Greeted new customers, discussed specials and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Education

GED -

GED Works
Online
06.2016

Skills

  • Staffing and Sales Reporting
  • Sanitary Standards
  • Active Listening
  • Equipment Maintenance
  • Delegating Assignments and Tasks
  • Portion Control
  • Managing Deliveries
  • Money Handling
  • Employee Performance Evaluations
  • Safety Precautions
  • Supply Ordering and Management
  • Health Code Compliance

Timeline

Cashier

Eckard Drugs
09.2021 - 03.2003

Manager of School Cafeteria

Winston Salem Forsyth County Schools
01.2017 - Current

Customer Service Manager

Walmart
09.2014 - 12.2016

Cook

Dowling Food Service
04.2011 - 05.2014

Animal Foster

Paula's Dpg House
09.2008 - 04.2021

Waitress

Eagle's Nest
06.1997 - 06.2000

GED -

GED Works

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Joyce Kay