Joyce Kelley
Hodges,USA
Summary
Results-oriented with track record of success in resolving technical problems and providing support for wide range of hardware and software systems. Adept at troubleshooting complex technical issues and providing hands-on support to users. Possesses excellent customer service and time management skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
30
30
years of professional experience
Work History
Computer Specialist
Gleanns Human Resources Commission, Inc
Greenwood, SC
07.2025 - Current
- Duties: Fix computer issues, answer phones, deliver computer equipment, set up equipment. Setup phones, Setup tablets, setup laptops, setup desktops, setup printers, install software, set up new user accounts, solve computer issue in Person, do new user orientation, drive the van, update web page, customer service, deal with customers, and troubleshoot all kinds of computer issues remotely using TeamViewer software. ordered items, installed cameras, document daily routine and Answers emails, and helped user learn new software.
- Darlene Hall
Machine Tech
ES Foundry
Greenwood, SC
04.2025 - 07.2025
- Duties: Operate SELaser, load machine, unload machine, fix minor issues with the machine, clean out the machine, use excel, use MES, track carts in and out of MES, and inventory scrap and rework wafers into the system.
- Howard Tate
Data Analyst (remote job)
Computer Aid INC, CAI
Allentown, PA
01.2023 - 08.2024
- Duties: Answer phone calls, customer service, handle tickets in Heat, create Tickets, fix computer issues, deal with customers, install printers, remote in to computers, help with cell phone issues, tablet issues, install software, work in Active Directory, Intune and trouble shoot all kinds of issues over the phone, and fix Avaya phone issue for desk and soft phones.
- William Mears (302)519-3075
IT Systems Engineer
Ovation (At Lonza)
Greenwood, SC
04.2022 - 07.2022
- Duties: customer service, answers calls, run tickets, track Inventory, order parts, install equipment, image computers, and Laptops, deliver and setup new computers, install Software, setup CISCO VPN, work on lease returns, install local and network printers, memory upgrades, TCP/IP, office 365 work chrome books SNOW service now ticket system, remote software, KB and working with Active Directory.
- Derek Vissaili (864) 993-0592
GIS Mapping Technician
Greenwood County IT/GIS
Greenwood, SC
08.2018 - 04.2022
- Duties: customer service, assign address, create maps, help with setting up new computers, move computers, install software, fix computer issues, and design maps using ARC Map Software.
- Brad Barnell (864) 942-8673
Help Desk Level II
Advanced Technology Services ATS (At Fuji Photo Film)
Greenwood, SC
06.2008 - 08.2018
- Duties: answer calls, run tickets, track inventory, order Parts, install equipment, image computers and laptops, deliver and setup new computers, install software, setup CISCO VPN, work on lease returns, install local and network printers, memory upgrades, TCP/IP, Office 365, customer service and working with Active Directory.
- Brian Kristen (914) 391-5131
- Curtis Stutzman (864) 979-7938
Computer Lab Aide
Ninety High School
Ninety Six, SC
08.2005 - 06.2008
- Duties: monitor students on the computers, Do Map testing, install software, image pcs, create documents, print forms, print certificates, print students IDs, take pictures for ids for staff, administrate credit recovery, setup computer during the summer, and work on school website.
- Rex Ward (864)543-2911
Computer Lab Aide/ ISS
Ninety Six Middle School
Ninety Six, SC
06.2004 - 08.2005
- Duties: monitor students on the computers, DO MAP testing, install software, and getting the lab ready for ,watched students that had been punished for misbehaving.
Special Educational Assistant
Ninety Six Middle School
Ninety Six, SC
06.2000 - 06.2004
- Duties: feeding students, changed diapers, helped with daily schedule, toileting, getting dress, grooming, daily physical activities, help with getting on the bus, help with cleaning up, help with laundry and changing bed clothes, help put students in bed for naps or stander if needed, helped taking them to PT and document their daily activities, went with them on field trips, when with them to activities like music, PE, and Art. made sure they did their work skills. (example took batteries out of Desposable cameras) Provide emotional support by engaging in activities like games, crafts, and art. We also documents on paper issues or concerns that would come up. Also tried to calm them if they were having a bad day.
Substitute Teacher
Ninety Six Elementary School
Ninety Six, SC
06.1997 - 06.2000
- Duties: working with students, following lesson plans, and discipline students.
Junior Programmer
Rug Barn
Abbeville, SC
01.1997 - 01.1997
- Duties: Programming using RPG on The AS400
PC Support Technician
Fuji Photo Film, Inc.
Greenwood, SC
01.1996 - 01.1997
- Duties: upgrades of hardware/software Troubleshooting, and technical support
Education
Associate Degree - computer Technology
Piedmont Technical College
07-1996
Skills
- Technical Skills: Installing software, Setting up hardware Using Microsoft word, excel, power point, and publisher (Office 2010) Using Windows 2000, Windows XP, Windows Vista Windows 7, Windows 10, and Windows 11 Running tickets, installing printers, reimaging computers, and lease returns, Intune, and ordering parts
- Software Support: Windows OS 95 98, Windows XP, Windows Vista, Windows 7, Windows 10, MS Office, IE , Fire Fox, Google, Adobe Reader, Adobe Acrobat , Photoshop, McAfee, Office 365, Google Mail and Cisco VPN, SNOW, Heat, Remedy, Salesforce Arc Map, Zoom, Vertex
- Extra Skills: Worked the elections as a Rover for Connie Moody I worked during the summers for the school district in Ninety Six and I did the payroll for the summer crew
Timeline
Computer Specialist
Gleanns Human Resources Commission, Inc
07.2025 - Current
Machine Tech
ES Foundry
04.2025 - 07.2025
Data Analyst (remote job)
Computer Aid INC, CAI
01.2023 - 08.2024
IT Systems Engineer
Ovation (At Lonza)
04.2022 - 07.2022
GIS Mapping Technician
Greenwood County IT/GIS
08.2018 - 04.2022
Help Desk Level II
Advanced Technology Services ATS (At Fuji Photo Film)
06.2008 - 08.2018
Computer Lab Aide
Ninety High School
08.2005 - 06.2008
Computer Lab Aide/ ISS
Ninety Six Middle School
06.2004 - 08.2005
Special Educational Assistant
Ninety Six Middle School
06.2000 - 06.2004
Substitute Teacher
Ninety Six Elementary School
06.1997 - 06.2000
Junior Programmer
Rug Barn
01.1997 - 01.1997
PC Support Technician
Fuji Photo Film, Inc.
01.1996 - 01.1997
Associate Degree - computer Technology
Piedmont Technical College
Extra Skills
I took care of my father in law for a year when he had terminal cancer. He had many complications. He had just one leg and used an electric wheelchair. He was a diabetic, and had a heart condition with a defibrillator. He had a feeding tube as well. He lived with me before he passed away. He was on oxygen. I had medical power of attorney to help handle all of his medical needs. I helped him with his medication and with his bathing.