Joyce Kern
Howell ,NJ
Summary
Proven leader in customer service and cash handling, adept at fostering loyalty and increasing sales. At Jackie Mullis, I enhanced guest experiences and streamlined operations, demonstrating exceptional communication and meticulous financial accuracy. My approach consistently boosts customer satisfaction and operational efficiency, showcasing a blend of hard and soft skills vital for dynamic business environments.
Overview
8
8
years of professional experience
Work History
Head Waitress
Jackie Mullis
01.2019 - 11.2023
- Supervised server staff and simultaneously served personal section of tables.
- Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
- Developed strong relationships with regular customers, fostering loyalty to the establishment.
- Greeted new customers, discussed specials, and took drink orders.
Sales Associate
Ariel Krupnick
01.2018 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Management Intern
Greg Coyle
01.2016 - 01.2018
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined inventory management by conducting regular audits and maintaining accurate records.
- Implemented loss prevention strategies to minimize shrinkage and protect store assets.
- Analyzed sales data to identify trends and adjust inventory levels accordingly, preventing stockouts or overstock situations.
Education
High School Diploma -
Red Bank Regional High School
Little Silver, NJ06.2006
Skills
- Customer Service
- Cash Handling
- Exceptional communication
- Safe Food Handling
Timeline
Head Waitress
Jackie Mullis
01.2019 - 11.2023
Sales Associate
Ariel Krupnick
01.2018 - 01.2019
Store Management Intern
Greg Coyle
01.2016 - 01.2018
High School Diploma -
Red Bank Regional High School
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