Joyce Kinley
Villa Hills,KY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Clinical Research Patient Recruitment Specialist
Medisync Research
10.2021 - Current
- REMOTELY Recruiting participants for enrollment in multiple research studies increased sales by 10%.
- Primary interface between patients, doctors, and study sites/US locations responsible for external communications related to participant recruitment
- Utilizes Clinical Conductor (CTMS) and Salesforce, focused on customer service, marketing automation, analytics, and application development, Including EPIC, AllScripts determining patient eligibility for enrollment in Clinical Trials.
- Collaborated with team members to achieve target results
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment
- Used Microsoft Word and other software tools to create documents and other communications
- Carried out day-to-day duties accurately and efficiently
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution
- Maintained energy and enthusiasm in fast-paced environment
- Worked with customers to understand needs and provide excellent service
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Used coordination and planning skills to achieve results according to schedule
- Handled 25-30 calls per day to address customer inquiries and concerns while continuing to complete new clinical trial trainings
- Exceeded goals through effective task prioritization and great work ethic
Clinical Research Recruiter
Sterling Research Group, Ltd
08.2020 - 10.2021
- Recruited participants for enrollment in multiple research studies
- Primary interface between patients, doctors, and study site/locations responsible for external communications related to participant recruitment
- Utilized Clinical Conductor managed 50 customer calls per day.
- Maintained excellent attendance record, consistently arriving to work on time
- Used coordination and planning skills to achieve results according to schedule
- Used Microsoft Word and other software tools to create documents and other communications
- Conducted research, gathered information from multiple sources and presented results
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Increased customer satisfaction by resolving issues
- Carried out day-to-day duties accurately and efficiently
Director and Consultant, Volunteer Ambassador Program
06.2012 - 06.2017
- Created and Implemented Employee Volunteer Ambassador Program, with documented success
- Began with seven employee volunteers, currently there are 2000 Employee Volunteer Ambassadors
- Coordinate Bi-monthly Breakfast where ideas, trainings related to more volunteer opportunities are featured
- Established partnership with Literacy Network, introducing Employee Volunteer Ambassadors to tutoring opportunities in Cincinnati Public Schools within minutes of Cincinnati Children’s Campus
- Additionally, offering access to tutor training on site as part of Bi-Monthly Breakfast meetings
- Promotes recruitment at main campus, College Hill, & Liberty campuses, with on-site presence
- Encouraged family participation in Employee Volunteer Ambassadors and created recognition designations received at Annual Ambassador Recognition Luncheon
- Established Ambassador Executive Committee additionally, bringing in position of Chair, and building in capacity for growth, leadership development, governance and quality improvement
- Proficient Microsoft Office.
- Evaluated company documentation to verify alignment with regulatory requirements
- Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets
- Documented processes and drafted SOPs to comply with regulations and company policies
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals
- Worked closely with organizational leadership and board of directors to guide operational strategy
Cincinnati Children's Hospital
06.2012 - 06.2017
- Attended and gave seminars. Established Ambassador Handbook. Drove operational improvements working with IT re-designing established portal for Ambassador check-in for volunteer opportunities which resulted in savings and improved profit margins.
Director of Community
UC Health University Hospital, University Hospital
03.2006 - 12.2011
- S Community Relations Department
- Duties and responsibilities were to create and develop programs and activities to improve University Hospital’s relationship with community, stakeholders, and those served
- Initiating and maintaining communications with community
- Working with constituents, health care advocates, community groups to align University Hospital’s health care services and programs
- Identify opportunities to collaborate with other organizations
- Represented University Hospital in community and beyond: interacting with corporate leaders and legislative leaders that facilitate University Hospital’s ability to meet goals and objectives
- Developed and facilitated University Hospital Community Advisory Council, Community Grand Rounds: consisting of Legislative leadership, State of Ohio, City of Cincinnati, Community Council leadership, Ecumenical, Business, LGTB Leadership, Educators, Medical Professionals, Social Services and Mental Health Professionals
- Established University Hospital Associate Ambassadors, University Hospital Medical Explorers, consisting of students’ ages 14-18 representing 25 high schools in Greater Cincinnati
- Created “Families Step for Health Walk”, 400 families participated in simple exercise of walking at Theodore M Berry International Friendship Park
- Communications
- Former member of Board of Trustees for Ohio, Kentucky and Indiana Regional Council of Governments, OKI
- Along with council member John Cranley, presented formal request for MLK Interchange at Interstate I-71, which was implemented
- Invited to participate in groundbreaking ceremony held at University of Cincinnati University Hospital, August 7, 2014
- Mayor John Cranley acknowledged body of work over 18-month period, ensuring stakeholders, community leaders and other interested parties were at decision-making table, as being instrumental in MLK Interchange being funded and implemented.
- Built relationships with residents, families and community.
- Developed and implemented unique and engaging activities for residents.
- Maintained documentation, wrote reports and tracked expenses using Microsoft Office.
Education
Avondale, OKI, Regional Council of Government
Bachelor of Arts - Business Administration
Union Institute & University
Cincinnati, OH10.2009
Skills
- Patient Recruitment
- Patient Record Database Management
- Clinical Trials and Research
- Active Learning
- Microsoft Office
Additional Information
- Recognition and Awards , Most Outstanding Collaborative Effort, for the Uptown Transportation Study Community Development Corporations Association of Greater Cincinnati State of Ohio Commission on Minority Health Hero/Shero Award Leadership Award UC Health Martin Luther King Scholarship Award, UC Health University Hospital Who’s Who in Black Cincinnati Urban League of Greater Cincinnati Public Service Award from the City of Cincinnati and the Ohio Kentucky Indiana Regional Council of Governments Harper Leadership Award, the AMOS Project Faith in Action Award, Council of Christian Communions Distinguished Service Award St. Joseph Catholic Church Scouter Award in recognition of outstanding service to the youth of the Dan Beard Council
Certification
HIPAA
Investigator Site Personnel ICH Good Clinical Practice
OSHA Certification: PPE for Healthcare
Mayo Clinic Laboratories: Category A, Infectious Substance Affecting Humans Category B, Biological Substance
ICH GCP (R2) Investigator Site Personnel Training 2.0 10-Dec-2021
Certificate of Completion BNT162-17 SIV Slides Revision 01-OCT21 1.0 15-Dec-2021
ARC Clinical Research @Wilson Parke completed The Module Protocol Essentials -Protocol Amd1 (23-Aug-2021)
For Moderna CMVictory on 19-Jan-2022
Timeline
Clinical Research Patient Recruitment Specialist
Medisync Research
10.2021 - Current
Clinical Research Recruiter
Sterling Research Group, Ltd
08.2020 - 10.2021
Director and Consultant, Volunteer Ambassador Program
06.2012 - 06.2017
Cincinnati Children's Hospital
06.2012 - 06.2017
Director of Community
UC Health University Hospital, University Hospital
03.2006 - 12.2011
Avondale, OKI, Regional Council of Government
Bachelor of Arts - Business Administration
Union Institute & University
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