Joyce Kinyange
Vancouver,WA
Summary
Highly-motivated professional with over 10 years of mastery experience delivering all tasks with the highest level of professionalism and competence in multicultural settings under minimum supervision. Detail-oriented with a desire to take on new challenges that complement a strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Swahili Interpreter
Immigrant And Refugee Community Organization
Portland , OR
2023.11 - Current
- Interpreted verbal conversations between individuals with limited English proficiency.
- Delivered real-time, accurate oral translations and interpretations for clients.
- Translated written texts from one language to another accurately and efficiently.
- Maintained confidentiality regarding all interpreted information while adhering to professional standards of ethics.
- Facilitated communication between non-English speaking patients and healthcare providers.
- Translated software technical manuals to another language and culture.
- Promoted translation accuracy by referring to reference dictionaries, lexicons or computerized terminology banks.
- Sat in on meetings to provide members with oral translations of conversations and information.
Volunteer Parent Representative
Albina Head Start
Portland , OR
2022.10 - 2023.11
- Encouraged positive relationships between parents, teachers, administrators, and students.
- Served as a liaison between home and school by responding to parents' questions or concerns.
- Advised administration on ways to better engage with diverse populations of families.
- Attended workshops and trainings related to parental involvement best practices.
- Provided guidance on developing meaningful partnerships between home and school.
- Promoted awareness of available services within the community that can help support students' academic achievement.
- Prepared or delivered speeches to further public relations objectives.
Virtual Program Advisor
African Women Entrepreneurship Cooperative
New York , NY
2021.05 - 2023.04
- Served as Program Advisor for 70 participants with a graduation rate of 85%
- Assessed participants' performance and identified areas needing improvement.
- Utilized NovoED and Zoom platforms to Facilitate orientation sessions for new participants and provided individual counseling for current participants.
- Participated in meetings with program administrators to discuss changes or improvements needed in the program.
- Organized virtual activities and events to promote student success within the program.
- Observed and recorded monthly Live teaching sessions via Zoom
- Facilitated 60 minute Business Dialogues per month.
- Provided actionable feedback on participants' monthly assignments
- Facilitated online forum discussions, including asking thought-provoking questions to kick start conversations.
- Evaluated program effectiveness with management on program operations to develop improved methods.
Senior Admin Officer
H&A Finance Solutions
Arusha , Tanzania
2019.11 - 2021.04
- Spearheaded the implementation of M Files document management system that streamlined monitoring and evaluation processes by 50%.
- Supervised 15 support staff in alignment with company’s strategic plan.
- Oversaw the documentation and archiving of all client files.
- Conceptualized and developed a successful training program for new employees to support capacity building and improve staff retention.
- Planned and facilitated audit exercises and subsequent reports for clients.
- Developed and implemented a successful CSR strategy to support vulnerable populations in the community.
- Monitored and documented client feedback.
- Planned and implemented networking events including securing venues, accommodation, transport, event materials and registration.
- Supported and facilitated compliance of statutory safety and environmental standards.
- Provided research and admin support including research and conducting presentations.
Administrative Coordinator
The Aga Khan University
Arusha , Tanzania
2017.05 - 2019.08
- Managed all admin documentation processes and systems for the office.
- Planned, organized and recorded meetings chaired by members of the Facilities Planning team.
- Facilitated internal and external communication between the relevant governmental stakeholders.
- Ensured that the design and construction of the Arusha campus is well coordinated.
- Provided technical support to all team members including following up on action items, reviewing reports and other deliverables, archiving documents, and maintaining order in the project files.
- Quickly determined whether a deliverable is appropriate given the action item defining it, filed it appropriately, and ensured that any follow up was handled in good time.
- Supported with local and international travel logistics including and accommodation.
- Managed expenses including petty cash allowances and processing reimbursements for the project team.
- Conceptualized conflict management strategies in support in collaboration with the surrounding community and government stakeholders in support of peaceful co-existence.
- Designed and led annual activities for family day celebrations to improve staff morale.
- Prepared and presented project presentations for the design team and local government stakeholders.
- Acquired necessary permits for construction from local government authorities.
- Managed fleet demands for the project team.
CSR Coordinator
Thompson Safaris
Arusha , Tanzania
2015.01 - 2017.03
- Liaised with stakeholders to define project priorities in line with company’s strategic plan.
- Prepared MOUs in collaboration with government stakeholders for project handovers.
- Acted as point of contact and communicated project status to all stakeholders.
- Monitored, tracked and documented project progress for board members.
- Maintained comprehensive project documentation, plans and reports
- Prepared project proposals, schedules, budgets and reports.
- Provided a range of research and technical support including report writing, proofreading and presentation.
- Oversaw the implementation and compliance of statutory safety and environmental measures.
- Planned and developed annual communication strategies for the CSR calendar.
- Oversaw and ensured efficient procurement processes were adhered to.
- Assisted PR Director with preparations and editing of organization publications.
- Acted as the organization's representative with the media as needed.
- Led projects assigned, fundraising and cause-related marketing.
- Worked with immigration authorities to acquired work and volunteer permits for international staff.
- Conducted audits periodically as required by board members.
- Assisted with the implementation of monthly health and wellness checks for vulnerable children.
- Planned, organized and led site tours for visiting board members and donors.
Country Admin Coordinator
International Partnership for Service Learning
Arusha , Tanzania
2013.08 - 2014.11
- Collaborated with vendors to arrange contracts for services or products needed by the organization.
- Planned and organized cross-cultural excursions within Arusha for visiting students.
- Oversaw safety and logistical planning for new international students.
- Served as liaison between institutions of alternative education in Arusha and local education authorities.
- Liaised with immigration authorities to acquired volunteer permits for international students.
- Planned and coordinated community and vulnerable children sensitization programming for service learning projects.
- Analyzed student feedback surveys in order to identify opportunities for program improvement.
Education
Master of Arts - Peace And Conflict Resolution Studies
University of Oregon
Eugene, OR2013-06
Bachelor of Arts - International Studies
University of Oregon
Eugene, OR2011-06
Associate of Arts - Liberal Arts
Butler County Community College
El Dorado, KS2009-05
Skills
- Records Management
- Client Support
- Interpersonal Communication
- Relationship Building
- Swahili Language Fluency
- Client Confidentiality
- Needs Assessment
- Ethical Codes Adherence
- Microsoft Office
- Democratic Political Processes
- Confidential Information Protection
- Adaptability and Flexibility
- Teamwork and Collaboration
- Budget Administration
Certification
- Certificate of Completion, OHCIA 60 HR Medical Interpreter Training, Portland Oregon, Dec 2023.
- HIPAA Certificate, HIPAA Office, Portland Oregon, Dec 2023.
Languages
Swahili
Native/ Bilingual
References
References available upon request.
Timeline
Swahili Interpreter
Immigrant And Refugee Community Organization
2023.11 - Current
Volunteer Parent Representative
Albina Head Start
2022.10 - 2023.11
Virtual Program Advisor
African Women Entrepreneurship Cooperative
2021.05 - 2023.04
Senior Admin Officer
H&A Finance Solutions
2019.11 - 2021.04
Administrative Coordinator
The Aga Khan University
2017.05 - 2019.08
CSR Coordinator
Thompson Safaris
2015.01 - 2017.03
Country Admin Coordinator
International Partnership for Service Learning
2013.08 - 2014.11
Master of Arts - Peace And Conflict Resolution Studies
University of Oregon
Bachelor of Arts - International Studies
University of Oregon
Associate of Arts - Liberal Arts
Butler County Community College
- Certificate of Completion, OHCIA 60 HR Medical Interpreter Training, Portland Oregon, Dec 2023.
- HIPAA Certificate, HIPAA Office, Portland Oregon, Dec 2023.
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