Joyce Kysar
Norman
Summary
Customer service representative with accounting and office inventory management. Adept at data entry and conflict resolution, I streamlined office operations, enhancing efficiency and organization. Recognized for maintaining a welcoming environment while effectively managing multi-line phone systems and ensuring client satisfaction.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist
McPherson Machine
05.2013 - Current
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Updated and recorded customer or client information to maintain accounts.
- Collated, bound and stored computer-generated reports.
- Coordinated pick-up and delivery of express mail services.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with onboarding of new employees by providing orientation information and support.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Identified needs of customers promptly and efficiently.
- Worked with cross-functional teams to achieve goals.
- Managed inventory and supplies to ensure materials were available when needed.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Conducted testing of software and systems to ensure quality and reliability.
- Operated equipment and machinery according to safety guidelines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Education
GED -
Bookkeeper Launch
11-2023
Skills
- Conflict resolution
- Positive and professional
- Time management
- Multi-line telephone skills
- Bookkeeping
- Microsoft office proficiency
- Business administration
- Multi-line telephone operation
- Database administration
- Billing and invoicing
- Intuit quickbooks
- Staff management
- Bank deposits
- Office administration
- Document filing
- Records management
- Telephone etiquette
- Service-oriented mindset
- Multitasking
- Scheduling
- Bookkeeping support
- Flexibility
- Customer/Client relations
- Telephone and email etiquette
- Phone etiquette
- Data inputting
- Customer Service
- High-energy attitude
Certification
https://www.credly.com/badges/5af80b41-c775-4474-9b78-526c4c22caf6/public_url
Timeline
Receptionist
McPherson Machine
05.2013 - Current
GED -
Bookkeeper Launch