Joyce Lake
Wauseon
Summary
Dynamic leader with proven expertise in customer service management and problem-solving, honed at Dollar General and Martin Electric. Excelled in team leadership, driving sales through exceptional service and meticulous inventory management. Achieved notable customer satisfaction improvements by fostering a culture of positive feedback and continuous staff development.
Overview
11
11
years of professional experience
Work History
Store Manager
Dollar General
09.2018 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
Office Manager
Martin Electric
03.2014 - 01.2021
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Education
High School Diploma -
Springfield High School
Holland, OH05-1982
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Training and mentoring
- Customer service management
- Team leadership
- Friendly and positive
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Employee training
Timeline
Store Manager
Dollar General
09.2018 - Current
Office Manager
Martin Electric
03.2014 - 01.2021
High School Diploma -
Springfield High School
Similar Profiles
Jillian ShevelJillian Shevel
Key Holder at Dollar General Key Holder, Dollar GeneralKey Holder at Dollar General Key Holder, Dollar General
Canaan BrownCanaan Brown
Cashier at Dollar Tree/Dollar GeneralCashier at Dollar Tree/Dollar General
Antonia (Jones) McNultyAntonia (Jones) McNulty
Truck Loader/ Unloader at Family Dollar Dollar General WarehouseTruck Loader/ Unloader at Family Dollar Dollar General Warehouse
Brianna PayneBrianna Payne
Associate at Dollar GeneralAssociate at Dollar General
Nichole HenryNichole Henry
Logistics Coordinator at Northstar Bluescope SteelLogistics Coordinator at Northstar Bluescope Steel