Joyce Lampe

Retail Manager

HEB Grocery Store

Houston, TX

06.1997 - 12.2018

Handled customer service issues, ensuring customer satisfaction and loyalty.
Implemented new policies and procedures to improve efficiency.
Improved profitability by executing daily, weekly, and monthly floor plan changes.
Maintained store staff by recruiting, orienting and training employees.
Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
Connected with customers to provide assistance and collect feedback to optimize operations.
Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
Mentored employees in management of complicated sales, complex issues and difficult customers.
Optimized supply chain processes to ensure timely delivery of products.
Staged merchandise and stocked sales floor to stimulate impulse sales.
Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Supervised staff to ensure customer satisfaction and proper performance of duties.
Conducted inventory management activities such as receiving shipments and maintaining stock levels.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Maintained positive relationships with customers by providing exceptional service.
Managed daily operations of the store, including opening and closing procedures.
Monitored store security systems to protect against theft or vandalism.
Effectively managed inventory controls and re-orders within budget guidelines.
Reviewed sales figures regularly to determine staffing needs during peak times.