Summary
Overview
Work History
Education
Skills
Timeline
Generic

JOYCE LAUBE

Davis,IL

Summary

Dynamic customer service professional with over 15 years of experience in Human Resources, adept at supporting employee needs, managing accounts, and optimizing service processes. Currently pursuing a degree in Human Resources Management, with a strong foundation in benefits-related communication, data accuracy, and cross-functional collaboration. Recognized for a unique blend of empathy and problem-solving skills, coupled with a steadfast commitment to enhancing the employee experience. Proven ability to foster positive relationships and drive organizational success through exceptional service delivery.

Overview

15
15
years of professional experience

Work History

Customer Care Specialist

Kerry
09.2021 - Current
  • Managed customer accounts with a focus on accuracy and satisfaction, aligning with HR’s employee support functions.
  • Collaborated cross-functionally to ensure a customer-centric approach, similar to HR’s internal service model.
  • Handled sensitive inquiries with empathy and professionalism, key traits for benefits counseling.
  • Maintained performance standards through data tracking and reporting, applicable to benefits audits and compliance.

Customer Service Associate

Zoro Tools
12.2017 - 09.2021
  • Supported high-volume inquiries, demonstrating strong communication and multitasking skills.
  • Resolved billing and order issues, showcasing attention to detail and policy interpretation.
  • Provided timely responses via phone and email, similar to handling Workday cases and partner correspondence.

Senior Customer Experience Representative

W.W. Grainger
08.2010 - 12.2017
  • Acted as Subject Matter Expert for a dedicated account, training peers—parallel to HR orientation duties.
  • Processed 100+ orders daily, demonstrating efficiency and accuracy in administrative tasks.
  • Partnered with internal teams to resolve concerns, reflecting HR’s collaborative environment.

Education

Human Resources Management

Madison College
Madison, WI

Skills

  • Experienced with Office Suite applications
  • Proficient in SAP
  • Employee onboarding
  • Empathetic communication
  • Strong organizational skills
  • Coordinating successful events

Timeline

Customer Care Specialist

Kerry
09.2021 - Current

Customer Service Associate

Zoro Tools
12.2017 - 09.2021

Senior Customer Experience Representative

W.W. Grainger
08.2010 - 12.2017

Human Resources Management

Madison College

Similar Profiles

CREATE PROFILE