Joyce Lefco

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions regarding sizing, and proper care for merchandise.
• Solved customer challenges by offering relevant products and services.
• Processed product returns and assisted customers with other selections.
• Maintained records related to sales, returns and inventory availability.
• Tracked stock using company inventory management software.
• Increased sales by offering advice on purchases and promoting additional products.
• Engaged with customers to effectively build rapport and lasting relationships.

Supervised Actors with Developmental Disabilities in all aspects of theatre production.

• Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
• Provided positive first impressions to welcome existing, new and potential customers.
• Helped customers locate products and checked store system for merchandise at other sites.
• Engaged with customers to effectively build rapport and lasting relationships.
• Solved customer challenges by offering relevant products and services.
• Increased sales by offering advice on purchases and promoting additional products.
• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
• Boosted sales by conferring with customers to evaluate purchase requirements and recommend additional products

• Led organization in setting goals and strategies.
• Contributed to values, goals and strategic vision of organization.
• Facilitated decision making by building consensus and developing solutions.
• Provided recommendations on board of directors on group's effectiveness, actions and future plans.
• Helped record, compile, summarize and analyze data.