Joyce Leung
Kowloon
Summary
Desire a challenging Administrative Officer position.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Procurement and Logistic Management
Gingers Ltd. and Relish (Feste Group)
04.2021 - 05.2025
- Strengthen the procurement function through best practice sharing, enhanced operational efficiency
- Regular review of suppliers and sourcing vendors. Handled negotiation, implementation and ongoing management
- Identify cost-saving opportunities
- Managed re-ordering and supply chain operations
- Responsible for storeroom inventory management by driving operations efficiency and cost effectiveness
- Adaptable individual with exceptional interpersonal skills and talent for building relationships. Known for delivering outstanding service and enhancing client satisfaction. Focused on fostering positive interactions and creating collaborative environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Resolved problems, improved operations and provided exceptional service.
- Applied effective time management techniques to meet tight deadlines.
- Developed strong communication and organizational skills through working on group projects.
Event Manager/ Client Service Administrator
Gingers Ltd. (Feste Group)
04.2014 - 05.2025
- Assisted in hiring and training new staff for different departments
- Provided Consulate, corporate and private clients with food and beverage information based on their requests
- To conduct feasibility study on event venues
- To assist on large scale event co-ordination
- Prepared quotes, confirmation and invoices
- Handled tenders and contracts
- Managed the main phone and email for all initial inquiries
- Managed administrative logistics of events planning, event booking, and event promotions.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Trained staff on operating procedures and company services.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Consultant
Freelance Food and Beverage Consultant (Project Based)
03.2010 - 03.2014
- Specializing in food and beverage advice and services
- Food and beverage concept and business development: set up and project operations management for various restaurant groups
- To act on behalf of The Client as the Project Manager to oversee the site construction
- To develop, liaise and maintain relations with The Client’s appointed licensing consultant, interior designer, renovation contractor and other related parties as to understand their working progress
- Assist with recruitment, interview and training of operations personnel
- To conduct feasibility study and research presentation
- To coordinate with the expansion of existing facilities
- Created and managed project plans, timelines and budgets.
Consultant
Consultant (Contract Based)
08.2009 - 02.2010
- Developed marketing strategies and made recommendations on the market entry of The Coffee Bean & Tea Leaf to Hong Kong
- Responsible for office set up
- In-charge of pre-shop opening from recruiting operation staff to negotiate with business partners for the purchase of raw material and equipment
- Assisted the franchise owner in meeting landlords and prepared offer letters to secure potential sites for outlets
- Involved in menu design
- Collaborated with teams to define, strategize, and implement marketing and web strategies.
Administration Manager/ Assistant General Manager
CHENG’S BROTHER HOLDINGS LIMITED
12.2006 - 12.2008
- Responsible for office, warehouse and logistic set up
- Promoted after one year to Assistant General Manager to oversee 7 outlets and supervised a total of 80 office and operations staff
- Acted as a Liquor Licensee for one of the cafes
- Constantly developed strategies to grow existing business and has been awarded as one of the “best 100 restaurants” from Eat and Travel Magazine
- Recruited and maintained a team of highly motivated staff so as to facilitate the achievement of business goals and objectives
- Active participation in new concept development
- Supervised hiring processes and vendor relationships to maintain smooth operations for company.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
Sales Manager
FOOD & BEVERAGE LOGISTICS HONG KONG LIMITED A DIVISION OF THE A.HARTRODT GROUP
04.2005 - 02.2006
- Personal sales record: HKD383,304.87 of freightage (from May 2005 to February 2006)
- Solely responsible for setting up the office for operation
- Promoted and sold Food and Beverage Logistics to food and wine importers in the South-East Asian region
- Focused on both existing and customers and consolidating long-term professional relationships
- Performed strategic planning for customers’ accounts
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Key Accounts Manager
EQUIP ASIA LIMITED (HARILELA STRATEGIC GROUP)
09.2003 - 04.2005
- Personal sales record: HKD5,150,735.20 (From October 2003 to April 2005)
- Promoted and sold over 40 brands of hotel and restaurant supplies to restaurants, bars, clubs and hotels
- Expanded market share for restaurants, bars, clubs and hotels accounts
- Assisted customers to source equipment for grand opening of hotels and restaurants
- Participated in the setup and the operation of the HOFEX 2004 (The 10th Asian International Exhibition of Hospitality Equipment, Supplies & Technology, Food & Drink) (February 2004)
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Restaurant Manager
GRAPPA’S MILLENNIO (EL GRANDE HOLDINGS LTD)
11.1999 - 05.2003
- Restaurant and liquor licensee and Manager on duty for this exclusive 160 seats Italian restaurant
- Motivated, trained and maintained staff of 20 dining and kitchen staff
- Managed all operations including waste control, food and labor cost control and cash control
- Appointed as a consultant for the franchise restaurant in Manila, Philippines
- Assisted in the opening of the franchise restaurant in Manila, Philippines (December 2002)
- Carefully interviewed, selected, trained, and supervised staff.
- Oversaw food preparation and monitored safety protocols.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
Restaurant Manager
OUTBACK STEAKHOUSE (BISTRO AUSTRALIANO (HK) LIMITED, FRANCHISEE)
01.1998 - 10.1999
- Participated in structured four and one half month management training program at Norfolk, VA, USA
- Worked in the office for 14 months for the pre-opening of the restaurant in Hong Kong
- Proofread Cantonese menu and recipes translation
- Appointed as a receptionist trainer for the second Outback Steakhouse in Manila, Philippines
- Assisted in training eight receptionists during a two-week training period in Manila, Philippines
- Manager on duty for the 1st Outback Steakhouse in Hong Kong (220 seats)
- Responsibilities included hiring, training and scheduling staff of 80 people
- Controlled all areas of profitability, including labor, Food and Beverage and operations expenses
- Food quality assurance
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Education
Bachelor of Science - Business Management
Arizona State University
Tempe, Arizona05.1997
Skills
- Seasoned Manager and Administrator
- Vast Food and Beverage network
- Excellent organizational skills
- Fluent in spoken and written English and in spoken Cantonese
- Thorough knowledge of Microsoft Office and Google Workspace
- Familiar with IBM, Macintosh Computers, Restaurant Manager (Point of Sales system) and CLASSIC Computer Inventory System
Certification
- Dean’s List (Spring Semester 1994)
- Member of the National Residence Hall Honorary
- Honored with “Resident Assistant of the Year” award (1994-1995 and 1996-1997)
- Attended The Food Hygiene Course - the Provisional Urban Council/ the Provisional Regional Council and the Department of Health (1998)
- Awarded the certificate in Food & Hygiene for Hygiene Supervisor (January 2007)
- Awarded the certificate in Operation Training Course – Trade Declaration (August 2007)
- Attended Enneagram of Personality Course (November 2007)
- Attended Neuro-Linguistic Programming at Professional Training & Strategy Ltd. (January 2008)
- Awarded the certificate of Professional Food License Consultants Training Course (April 2010)
- Awarded the certificate in Food & Hygiene for Hygiene Manager (February 2012)
- Awarded the certificate in Food & Hygiene for Hygiene Manager “Level 2 Award in Food Safety in Catering by Chartered Institute of Environmental Health (March 2012)
Hobbies and Interests
Immigrated to Toronto, Canada, in July 1990, Obtained Canadian Citizenship in July 1994, Hobbies include traveling, surfing the internet, exploring computer related issues, listening to music and watching movies.
Languages
English
Cantonese
Interests
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Learning new cooking techniques and expanding my culinary skills
Timeline
Procurement and Logistic Management
Gingers Ltd. and Relish (Feste Group)
04.2021 - 05.2025
Event Manager/ Client Service Administrator
Gingers Ltd. (Feste Group)
04.2014 - 05.2025
Consultant
Freelance Food and Beverage Consultant (Project Based)
03.2010 - 03.2014
Consultant
Consultant (Contract Based)
08.2009 - 02.2010
Administration Manager/ Assistant General Manager
CHENG’S BROTHER HOLDINGS LIMITED
12.2006 - 12.2008
Sales Manager
FOOD & BEVERAGE LOGISTICS HONG KONG LIMITED A DIVISION OF THE A.HARTRODT GROUP
04.2005 - 02.2006
Key Accounts Manager
EQUIP ASIA LIMITED (HARILELA STRATEGIC GROUP)
09.2003 - 04.2005
Restaurant Manager
GRAPPA’S MILLENNIO (EL GRANDE HOLDINGS LTD)
11.1999 - 05.2003
Restaurant Manager
OUTBACK STEAKHOUSE (BISTRO AUSTRALIANO (HK) LIMITED, FRANCHISEE)
01.1998 - 10.1999
Bachelor of Science - Business Management
Arizona State University
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