Joyce Lewis
Gaffney,SC
Summary
Proven track record in compassionate caregiving and adept in EMR & EHR systems, demonstrated during tenure at AnMed Health Cannon Hospital. Excelled in providing exceptional customer service and maintaining confidentiality, leveraging skills in Microsoft Office and adherence to HIPAA guidelines. Achieved significant improvements in patient comfort and support, blending strong interpersonal abilities with technical proficiency.
Overview
7
7
years of professional experience
Work History
Personal Care Assistant
Absolute
03.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Built strong relationships with clients to deliver emotional support and companionship.
Concierge
Allied Universal Security Services
09.2023 - 05.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Patient Access Representative
AnMEd Health Cannon Hospital
06.2022 - 06.2023
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Receptionist for an Optometrist
Dr. Natalie Sanders
06.2017 - 06.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Prescreening, skilled in using refractor, glaucoma machine, and reading prescription eye glasses.
- Dispensed eye glasses
Education
No Degree - Emergency Medical Technician
York Technical College
Rock Hill, SC05.2006
No Degree - CNA
CDC
Rock Hill SC05.1983
Skills
- Compassionate Caregiving
- Experience in EMR & EHR
- Experienced in insurance claims
- Collaborated with medical and administrative personnel
- Experienced in taking vital sign and monitoring patients
- Experience with fax, email, microsoft, widows, excel,
- Adhered to strict HIPPA guidelines
Timeline
Personal Care Assistant
Absolute
03.2024 - Current
Concierge
Allied Universal Security Services
09.2023 - 05.2024
Patient Access Representative
AnMEd Health Cannon Hospital
06.2022 - 06.2023
Receptionist for an Optometrist
Dr. Natalie Sanders
06.2017 - 06.2019
No Degree - Emergency Medical Technician
York Technical College
No Degree - CNA
CDC
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