Joyce Lima
São Paulo ,Sp
Summary
Proven Sales Executive with a track record of surpassing sales goals and fostering client relationships at Redecard Itaú. Skilled in negotiation and customer care, adept at transforming customer interactions into long-term partnerships. Achieved significant revenue growth by leveraging expert sales presentations and relationship-building techniques.
Overview
4
4
years of professional experience
Work History
Salesperson
Marcus & Marcus
06.2024 - 12.2024
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Implemented effective sales strategies to maximize revenue generation.
- Negotiated prices, terms of sales and service agreements.
- Contributed to event marketing, sales and brand promotion.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Sales Executive
Redecard Itaú
09.2022 - 06.2024
- Implemented CRM system for better customer tracking, leading to improved follow-up processes and higher conversion rates.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
- Negotiated favorable terms with suppliers to improve product margins and competitiveness.
- Delivered persuasive presentations to key stakeholders, securing buy-in for strategic initiatives.
Sales Executive
PagBank
03.2021 - 08.2022
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
Salesperson
Safrapay
03.2021 - 08.2021
- Worked to build relationships with customers and built potential for additional sales.
- Negotiated contracts skillfully, securing favorable terms for both company and client.
- Enhanced product knowledge by attending training sessions and staying current with industry trends.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Negotiated prices, terms of sales and service agreements.
- Implemented effective sales strategies to maximize revenue generation.
Education
Bachelor In International Relations -
São Judas Tadeu University
São Paulo 12.2024
Skills
- Customer service
- Customer care
- Relationship building
- Sales process
- Negotiation
- Sales presentations
Languages
English
Professional Working
Spanish
Professional Working
Timeline
Salesperson
Marcus & Marcus
06.2024 - 12.2024
Sales Executive
Redecard Itaú
09.2022 - 06.2024
Sales Executive
PagBank
03.2021 - 08.2022
Salesperson
Safrapay
03.2021 - 08.2021
Bachelor In International Relations -
São Judas Tadeu University
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