Joyce Lukudu
Greensboro,NC
Summary
A dedicated individual who's willing to overcome any obstacles that may arise and continually develop any skills and expertise to enhance the contributions to an organization. Excellent communication, relationship-building, and problem-solving abilities. Diligent, attentive and quality-driven.
Overview
9
9
years of professional experience
Work History
Call Center
Adapthealth
10.2022 - Current
- Responsible for obtaining, analyzing, and verifying accuracy of information received from referrals, and creating orders.
- Educated patients about their financial responsibility when applicable.
- Skilled at working independently and collaboratively in team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed approximately 70 incoming calls, and emails, per day from customers.
Furniture Lead
Big Lots
02.2021 - 10.2022
- Addressed phone inquiries, organized merchandise conducted product comparisons, handled cashier duties, facilitated lease-to-purchase transactions, managed price holds, and assembled displays.
- Organized promotional events and special sales days to drive store traffic, increase awareness of new arrivals, and boost overall sales figures.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Cultivated relationships with vendors and distributors to negotiate best available prices.
Cashier
Big Lots
09.2018 - 02.2021
- Addressed customer needs and made product recommendations to increase sales.
- Greeting customers and providing them with product information
- Scanned items, processed payments, provided change, and bagged purchased items.
Sandwich Artist
Subway
08.2018 - 09.2018
- Exhibited thorough knowledge of menu items and effectively communicated this information to customers
- Checked sandwich areas and replenished items to guarantee ample supply throughout shift.
- Operated cash register with accuracy, ensuring proper handling of transactions.
Sale Associate
Beauty Giant
04.2015 - 08.2018
- Duties involve welcoming customers both over phone and in person
- Provided customers with assistance in their purchases by sharing product details and technique information
- Supported management in tasks such as inventory management, merchandising, stocking products, tagging, and markdowns.
Education
High School Diploma -
Southwest Guildford High School
High Point, NC06.2015
Skills
- Call Center Customer Service
- Product Knowledge
- Resolving issues
- Computer Skills
- Fluent in Arabic
Timeline
Call Center
Adapthealth
10.2022 - Current
Furniture Lead
Big Lots
02.2021 - 10.2022
Cashier
Big Lots
09.2018 - 02.2021
Sandwich Artist
Subway
08.2018 - 09.2018
Sale Associate
Beauty Giant
04.2015 - 08.2018
High School Diploma -
Southwest Guildford High School