Joyce-lynn Tang

• Actively utilized ConnectWise on a daily basis to efficiently manage and update sales data, ensuring accuracy and real-time information for seamless sales operations within the realm of MSP Technology.
• Strategically owned and streamlined the quote to order process, optimizing efficiency and precision in product and service transactions.
• Proactively accelerated services for orders and quotes, showcasing a swift response to meet client needs & elevate overall customer satisfaction.
• Enthusiastically provided feedback & actively contributed to refining current procedures, cultivating an environment of continuous improvement and adaptability within the sales operations.
• Participated in daily team meetings to discuss strategies for achieving goals.
• Managed multiple projects simultaneously while meeting tight deadlines.
• Provided administrative support to the sales team as needed.

Reviewed loan applications and supporting documents for compliance with lending regulations and credit policies, while also assisting clients in completing necessary paperwork. Gathering debt, credit, and income data to assess loan eligibility. Maintained consistent communication with customers throughout the mortgage process to ensure satisfaction. Investigated and resolved customer complaints regarding mortgage loans, collaborating with management. Developed marketing plans aimed at acquiring new customers and retaining existing ones.

• Contributed to my assigned Sales team's recognition as the 2nd highest in Sales Production Market wide.
• Implemented an innovative inbox management system for executive management, boosting productivity and efficiency by
  100%.
• Rapidly promoted from a customer service support role to a Sales Coordinator within a year, based on recommendation from the Branch Manager.
• Devised an efficient calendar management system that improved executive scheduling and increased workflow productivity.
• Supported Sales Manager in establishing an extensive network of real estate agents, mortgage lenders, and industry contacts,
  leading to increased sales opportunities.
  

Ensured efficient communication between customers, management, and branch team-members. Resolved customer inquiries and managed office equipment for smooth operations, including inventory oversight. Led training sessions, utilized Excel for data reporting, and created impactful PowerPoint presentations. Mastered CRM software for enhanced customer service, managed calendars/schedules, maintained personnel records, and contributed to the hiring process.

• Constructed the first very office manual/handbook to standardize procedures, enhancing operational efficiency for future customer service representatives.
• Coordinated onboarding activities with Hiring Manager, HR, IT, and other departments, ensuring new hires were well- equipped for success.
• Played a vital role team's achievement as the #2 leading branch in the market division for compliance.
• Successfully spearheaded the branch's transition to remote operations during the COVID pandemic.
• Developed comprehensive training materials and led sessions to ensure adherence to company policies and procedures.
  

Managed multiple calendars, coordinated meetings, and handled emails as part of administrative duties. Provided cross-departmental support, including event coordination and minute-taking. Used Quickbooks for accurate expense reporting and assisted with payroll. Contributed to recruiting by conducting interviews and supported marketing outreach via CRM (MailChimp) for house listings and broker tours.

• Created the company's first interactive website for real estate agents to shop for client's closing gifts, enhancing efficiency of inventory management and gift gathering by 200%
• Provided outstanding administrative support and beyond, contributing to the company's ranking as #9 in the Top Residential Real Estate Firms in the Bay Area by the Silicon Valley Business Journal, and recognition among Inc 5000's Fastest Growing Private Companies in America.

Assembled complex car components with precision and accuracy as per detailed instructions and diagrams. Conducted meticulous quality assurance tests and inspections for all cars on the assembly line, ensuring superior product quality. Repaired defective parts and assemblies, maintaining adherence to stringent quality standards. Mentored new assembly staff, imparting accurate and safe assembly procedures, contributing to a safer and more efficient work environment.

• Implemented enhanced quality control measures that reduced defects by 15% before cars reached the end of the production line, significantly improving the final product quality.