Joyce Mack-Carr

• Contracted (2) years with Illinois Housing Development Authority (IHDA) 111 East Wacker Drive
• Monitored and maintained all insurance records for all IHDA’s departments which insurance requirements are set forth on IHDA’s Insurance Policy, covering owners on new constructions, single family homes or rehab, contractors, and architects depending on nature of transaction as well any other specified requirements by Loan Committee or Board
• Posts all required insurance policy coverage categories, coverage amounts, effective and expiration dates and endorsements in favor of IHDA as well as any other information to appropriate tracking system
• Contact via email or phone, insurance agents, brokers, owner/agents/borrowers to obtain updated insurance policies that will expire in next 60 days or that have received lapsed or expiration notice(s).
• Contacted insurance agents, brokers, owner/agents/borrowers via email or phone to obtain updated insurance policies that have expired, lapsed, missing coverages, insufficient coverages, and incorrect or missing endorsements in favor of IHDA as required by IHDA policy
• Maintained tracking Excel spreadsheet containing all follow-ups and notes related to email or contact placed
• Elevate to appropriate IHDA department managers all expired policies by sending expired reports and or tracking spreadsheet, extremely delinquent insurance needs to be elevated to senior department managers as appropriate.

Belle Court Place Organization, 511 Belle Court, Phoenix, Il.

• Assistant to director; booking conferences, attended seminars, stakeholder meetings. Responsible for taking accurate minutes of meetings. Coordinating appointments and office procedures. Arranging conference calls; booking travel arrangements, taxis, couriers, hotels and restaurant accommodation. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Communicated daily with residents, created and maintained client database utilizing SAMSHA requirements, and guidelines information Developed and updated administrative systems to make them more efficient.
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• Greet and direct visitors, answered and directed incoming calls to appropriate personnel, provided staffing information to recruits and callers; great attention to detail.
• Fielding complaints and proposing appropriate resolutions while consulting with VP of Operations and Manager of Operations to determine positive results.
• Maintained, updated and preserved database while performing data entry, created reports, queried and analyzed data.
• Negotiated contracts with vendors and suppliers for office supplies, equipment and services

• Greeted clients, answered and directed calls managing multi-line phone system professionally manner, coordinated various projects in office, perform secretarial and administrative duties as required; communicated with internal and external executives on regular basis.
• Coordinated conference meetings, assisted with event set-up, managed calendars and appointments.
• Assisted engineering with telephone installation, programming and providing service to employees, assisting IT.