Joyce Martin
Shippensburg,PA
Summary
Solution oriented team player offering 5+ years of customer service experience, 4+ years of clerical experience as well as 2+ years of warehouse leadership skills. Motivated and eager, with much success in mastering all areas of a department, to ensure an overall understanding of the process from start to finish. Achieves goals through a positive rapport, inspiring trust and guiding the team. Skilled promoter, trainer and mentor.
Overview
5
5
years of professional experience
Work History
Line Lead
Summit Packaging Inc
Shippensburg, Pennsylvania
11.2025 - Current
- Supervised team members to maintain high productivity and quality standards.
- Led daily operations to ensure efficient workflow and adherence to safety protocols.
- Train new employees on company procedures and best practices in production.
- Monitored equipment performance to prevent downtime and ensure continuous operation.
- Led and influenced team members through actions and expectations to meet improvement goals.
- Ensured all production processes complied with company procedures.
- Communicated effectively with supervisors on any issues that arose during shift operations and any uncompleted work.
- Maintained accurate records of daily production numbers.
- Directed workflow, monitored progress, and ensured deadlines were met.
- Supervised daily line operations to ensure production targets were met or exceeded.
- Prepared for work to be completed by studying assembly instructions and part lists.
- Attached all appropriate labels or lot codes to finished packaged items.
- Managed shift handover reports, ensuring seamless transitions between production teams.
Sales Associate
Neal's Tobacco and Vape
Shippensburg, USA
01.2025 - Current
- Welcome customers and resolve customer issues while informing customers of new inventory, promotions and upselling on POS system
- Provide exceptional customer service to 100+ customers per shift
- Process cash and credit transactions totaling $5000+ per shift
- Ensure a clean, safe and well stocked environment for customers to shop
- Assist with inventory management
General Office Clerk
Moore RMG
Hagerstown, USA
11.2023 - 12.2024
- Accurate and efficient data entry between databases, totaling 8,000-9,000 keystrokes per hour
- Daily uploading of batches to multiple databases
- Pull and analyze batch reports
- Balance incorrect batches, in addition to removing any flagged items in the batch
- Reconciling up to $2,000,000 in cash, check and credit card donations daily
- Retrieve, balance and submit daily bank files while looking for any bank adjustment paperwork
- Organize and consolidate mail in donations by group by the customers standards
Team Lead
DP World (syncreon)
Carlisle, USA
01.2021 - 06.2023
- Skilled collaborator leading and delegating tasks to a team of 30+ associates
- Allocated labor to other areas in need of support to ensure departmental goals were met
- Cultivated safety culture through employee engagement and weekly 5S audits
- Monitored inventory levels and team UPH to ensure weekly KPIs were met
- Increased overall UPH by 20%
- Ensured accuracy of labor management system daily reporting
- Communicated directly with the customer in person as well as via text, email, Webex and phone calls
- Participated in employee engagement activities
Education
High School Diploma -
Shippensburg Area Senior High School
Shippensburg, PA, US06.2019
Skills
- Microsoft Suite
- Outlook
- SAP
- Blue Yonder
- Ability to type an average of 56 WPM with 94% accuracy
- Effective written and verbal communication
- Time management
- Adaptability
- Organization
- Teamwork
- Training and mentoring
Timeline
Line Lead
Summit Packaging Inc
11.2025 - Current
Sales Associate
Neal's Tobacco and Vape
01.2025 - Current
General Office Clerk
Moore RMG
11.2023 - 12.2024
Team Lead
DP World (syncreon)
01.2021 - 06.2023
High School Diploma -
Shippensburg Area Senior High School