Joyce Mayombe
Orem,UT
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth as well a new role where hard work and dedication will be highly valued.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Lifewave
Draper, UT
10.2023 - Current
- Answered customer inquiries and provided accurate information regarding our patches and services.
- Reviewed accounts and identified overdue payments.
Customer Service Representative
StubHub
Draper, UT
12.2022 - 10.2023
- Answered incoming calls and emails, providing frontline customer support or assistance for customers event ticket.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
Acima Credit
Draper, UT
10.2022 - 11.2023
- Held financial conversations with clients and prospects to determine needs and provide appropriate solutions.
- Received and processed deposits, withdrawals and loan payments, keeping financial records up-to-date.
Customer Service Representative
G3 Solar
Orem, UT
07.2022 - 10.2022
- Responded to inquiries from potential customers via email and telephone.
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
- Maintained schedules of appointments with prospective and established customers.
- Conducted follow-up calls with warm leads to cement connections and pursue conversions.
Call Representative
Alder Home Security
Orem, UT
10.2020 - 02.2021
- Educated customers on special pricing opportunities and company offerings.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- In charge of answering customer calls, listening to customers questions and concerns they may have and as well solving problems
- Handling both inbound and outbound calls
Education
Work And Family Studies
Utah Valley University
Orem, UT08.2020
High school diploma -
East High School
Salt Lake City, UT06.2020
Skills
- Adaptability
- Clear communication
- Empathy
- Patience
- Effective Listening
- Time Management
- Customer Service
- Verbal and Written Communication
- Call Management
Timeline
Customer Service Representative
Lifewave
10.2023 - Current
Customer Service Representative
StubHub
12.2022 - 10.2023
Customer Service Representative
Acima Credit
10.2022 - 11.2023
Customer Service Representative
G3 Solar
07.2022 - 10.2022
Call Representative
Alder Home Security
10.2020 - 02.2021
Work And Family Studies
Utah Valley University
High school diploma -
East High School
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