Joyce Mcmackin
Lawton,OK
Summary
Dedicated, hardworking restaurant management professional with safety certifications and 5+ years operations experience in front and back of the house. Skilled in staff training and development with the highest priority on interpersonal relationships.
Overview
5
5
years of professional experience
2
2
Certifications
Work History
Restaurant Manager
IHOP
12.2016 - 06.2022
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Soldier / Medical Laboratory Technician
United States Army
06.1999 - 05.2004
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
- Maintained a position within MEDDAC for the diagnostic care of fellow soldiers and their families.
- On call 24/7
Education
Associate Of Applied Science - Medical Laboratory Technology
George Washington University
Washington, DC08.2007
Skills
- Team Management
- Operations Management
- Complaint resolution
- Food Service Background
- Staff Scheduling
- Supervisory skills
- Problem-Solving
- Reliable and Responsible
- Safe Food Handling
- Inventory control and record keeping
- Customer-Oriented
- Adaptable
- Regulatory Compliance
- Critical Thinking
- Money Handling
- Quality Assurance
- Quality Control
- Serving Expertise
- Health Code Compliance
- Credit Card Transaction Processing
- Interpersonal Communication Skills
- Hiring and Training
- Employee Policies
- Food Preparation and Safety
- Profit and Loss Statements
- Sales and Marketing
- Payroll management
Certification
- [SERVE SAFE] IHOP - 2019-2024
- Certified [MANGER] IHOP - 2020
Timeline
Restaurant Manager
IHOP
12.2016 - 06.2022
Soldier / Medical Laboratory Technician
United States Army
06.1999 - 05.2004
Associate Of Applied Science - Medical Laboratory Technology
George Washington University