Joyce McMurray
Laurel Springs,NJ
Summary
Dynamic leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
23
23
years of professional experience
Work History
General Manager
Barnes & Noble College
06.2022 - Current
- Manages a diverse team of professionals, at three separate locations, fostering a positive work environment and high employee satisfaction. Three stores are Camden County College Bookstore, University District Bookstore, and Salem Community College Bookstore.
- Develops and implements strategies to increase sales and profitability.
- Manages budget implementations, employee evaluations, and contract details.
- Increases overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Store Manager
Barnes & Noble College
07.2005 - 05.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed three different stores, at different times, over the course of 17 years. The stores were Lasalle University Bookstore, Temple University Bookstore, and Camden County College Bookstore.
Assistant Store Manager
Victoria Secret Beauty
11.2001 - 06.2005
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
Associate of Arts - Early Childhood Education
Camden County College
Blackwood, NJSkills
- Team building
- Goal setting
- Quality management
- Verbal and written communication
- Team training and development
- Recruitment
- Consistently meet goals
Timeline
General Manager
Barnes & Noble College
06.2022 - Current
Store Manager
Barnes & Noble College
07.2005 - 05.2022
Assistant Store Manager
Victoria Secret Beauty
11.2001 - 06.2005
Associate of Arts - Early Childhood Education
Camden County College
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