Joyce Mendoza
Yucaipa,CA
Summary
Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.
Overview
17
17
years of professional experience
Work History
Clinical Medical Assistant
InnovAge California PACE - Inland Empire
San Bernardino, CA
09.2023 - Current
- Streamlined administrative processes by scheduling appointments, managing patient intake, and organizing medical documentation.
- Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Strengthened team collaboration by actively participating in staff meetings, sharing insights on process improvements, and offering assistance to colleagues when needed.
- Demonstrated expertise in performing EKGs, phlebotomy procedures, injections administration ensuring accuracy in each procedure performed.
- Supported successful treatment plans by preparing patients for examinations, discussing treatment options, and providing clear instructions on medication usage.
- Ensured accurate diagnoses by proficiently collecting lab specimens and conducting routine tests.
- Reduced wait times for patients by effectively coordinating physician schedules and exam room availability.
- Improved patient care by efficiently updating and maintaining electronic health records.
- Prepared and administered medications to alleviate patient symptoms.
- Maintained a clean and safe clinical environment through diligent sterilization of medical equipment and adherence to infection control protocols.
- Supported clinic''s vaccination program by administering immunizations, tracking patient records, and providing information on vaccine schedules.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Assistant
Primary Care Medical Group/ Pulmonary Specialist
San Bernardino, CA
04.2022 - 09.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Tested and recorded blood glucose levels.
- Prepared initial patient charts for admission.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.
Medical Assistant
Concentra Urgent Care
San Bernardino, CA
11.2020 - 01.2023
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures and care plan instructions.
- Tested and recorded blood glucose levels.
- Drug screen,Pulmonary function test, Breath Alcohol test, Ekg,Audiogram, Blood Draw, DOT Physical, woundcare.
Store Manager
SUBWAY®Restaurants
Riverside, CA
12.2013 - 12.2018
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Approved regular payroll submissions for employees.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Protected store from loss or theft by setting and enforcing clear security policies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Maintained strong knowledge in handling of perishable products in dairy, meat and produce departments.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
Caregiver
IHSS In Home Support Services
Riverside , CA
08.2012 - 11.2013
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Assisted patients with self-administered medications.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Provided safe mobility support to help patients move around personal and public spaces.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Changed dressings, bandages and binders to maintain proper healing and sanitary measures.
- Planned healthy meals, purchased ingredients and cooked meals to provide adequate nutrition for client wellbeing.
Sales Representative
Emcor Inc. Philippines
Digos, Davao Del Sur
07.2007 - 12.2010
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
Education
Clinical Medical Assistant - Medical Assisting
Chaffey College / Career Training Solution
Rancho Cucamonga, CA01.2022
Phlebotomy Techician - Phlebotomy
US Colleges
Riverside, CA11.2014
Bachelor Of Science - Agro-Forestry
SPAMAST State College- Philippines
Digos City06.2006
Skills
- Updating Medical Records
- Operating EKG Equipment
- Cleaning and Organizing
- Wound Care
- Treatment Room Preparation
- Coordinating Drug Refills
- Examination Preparation
- Problem Anticipation and Resolution
- Patient Relations
- Routine Laboratory Testing
- Rapid Strep Testing
- HIPAA Compliance
- Medical Procedures Understanding
- Removing Sutures
- Wound Care and Irrigation
- Medical Assistance
- EMR Systems
- Medical Supply Monitoring
- Pulse Oximetry
- Inventory and Supply Management
- Injury Treatment
- Administering Vaccines
- Vision and Hearing Tests
- Sharps Disposal
- Dressing Removal
- Lab Specimens and Collections
- Explaining Instructions
- Performing Urinalysis
- Patient Data Gathering
- Venipuncture Expertise
- Phlebotomy Functions
- Standards Compliance
Languages
English Tagalog Bisaya
Native or Bilingual
Timeline
Clinical Medical Assistant
InnovAge California PACE - Inland Empire
09.2023 - Current
Medical Assistant
Primary Care Medical Group/ Pulmonary Specialist
04.2022 - 09.2023
Medical Assistant
Concentra Urgent Care
11.2020 - 01.2023
Store Manager
SUBWAY®Restaurants
12.2013 - 12.2018
Caregiver
IHSS In Home Support Services
08.2012 - 11.2013
Sales Representative
Emcor Inc. Philippines
07.2007 - 12.2010
Clinical Medical Assistant - Medical Assisting
Chaffey College / Career Training Solution
Phlebotomy Techician - Phlebotomy
US Colleges
Bachelor Of Science - Agro-Forestry
SPAMAST State College- Philippines